
Application Support Analyst
5 days ago
Overview
Direct message the job poster from Exasoft
Recruitment consultant for Exasoft Pte Ltd Singapore
We are looking for a highly skilled and experienced .NET Production Support Engineer to maintain and enhance mission-critical applications. The role involves incident management, troubleshooting, root cause analysis, bug fixes, and collaboration with development and infrastructure teams to ensure system stability, performance.
Responsibilities
Provide L2 / L3 support for .NET framework & React JS based applications.
Monitor application health and performance using tools and dashboards.
Troubleshoot and resolve production issues in a timely manner.
Perform root cause analysis and implement permanent fixes.
Collaborate with development teams for code fixes and enhancements.
Participate in deployment and release activities.
Maintain documentation for support procedures and known issues.
Ensure compliance with ITIL processes and service delivery standards.
Required Skills & Qualifications
Bachelor’s degree in computer science, Engineering.
5+ years of experience in .NET application support or development.
Strong knowledge of:
SQL Server
and
MySQL
Web API
Debugging and performance tuning
Familiarity with:
Incident and change management tools
(e.g., ServiceNow, JIRA)
Monitoring tools (e.g., Splunk, AppDynamics)
Agile and DevOps practices
Good understanding of production environments and SLAs.
Preferred Skills
Knowledge of cloud platforms (Azure/AWS).
Certifications such as ITIL, AWS are an added advantage.
Knowledge and expertise / certifications in AI will be an added advantage.
Basic knowledge / expertise in Python
Soft Skills
Strong analytical and problem-solving abilities.
Ability to work under pressure and manage multiple priorities.
Team player with a proactive attitude.
Seniority level
Entry level
Employment type
Full-time
Job function
Consulting
Industries
Investment Banking
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