
Room Maintenance Assistant
1 week ago
Job Overview:
A Room Attendant is responsible for ensuring the cleanliness and presentation of guest rooms. The role involves maintaining high standards of hygiene, tidiness, and comfort in a fast-paced environment.
Main Responsibilities:
- Cleaning and tidying of guest rooms, including bathrooms, with attention to detail and thoroughness.
- Making beds and arranging furniture to ensure a presentable appearance, showcasing attention to detail and a keen eye for aesthetics.
- Replenishing amenities, toiletries, linens, and mini-bar items, demonstrating a proactive approach to guest satisfaction.
- Maintenance Reporting: Identifying and reporting maintenance issues such as broken fixtures or faulty equipment, highlighting a commitment to safety and quality.
- Guest Service: Addressing guest requests, such as providing extra towels or amenities, showcasing exceptional customer service skills and a willingness to go above and beyond.
- Security: Following hotel security guidelines and reporting lost and found items, emphasizing a focus on security and trustworthiness.
- Other tasks: May include laundry duties, restocking cleaning supplies, and assisting with guest luggage, requiring flexibility and adaptability.
Key Skills and Qualifications:
- Physical Stamina: The job requires physical effort, including lifting, bending, and carrying, necessitating good physical health and stamina.
- Attention to detail: Ensuring rooms are spotless and meet established standards, showcasing strong organizational skills and a keen eye for detail.
- Time Management: Meeting cleaning schedules and deadlines, requiring effective time management and prioritization skills.
- Customer Service Skills: Interacting with guests and addressing their needs, emphasizing excellent communication and interpersonal skills.
- Basic English: For communication with guests and supervisors, necessitating basic language proficiency and comprehension.
- Teamwork: Working effectively with other housekeeping staff, promoting collaboration and a team-oriented approach.
Working Schedule:
- 7am - 3pm, 3pm - 11pm, 11pm - 7am
- 9am - 6pm
- Able to work overtime (at least 4hrs)
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