Assure Safety Pte Ltd | Technical Support Specialist

4 weeks ago


Singapore Assure Safety Pte Ltd Full time

We are looking for a Technical Support Specialist in software/application vendor business. Able to work independently in rendering remote or on-site support for our digital product. You will assist customers with technical issues, troubleshoot problems, and ensure they are getting the most out of the software/application platform to meet their business needs.
Responsibilities:
Customer Support : Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
Troubleshooting : Help customers resolve technical issues quickly and effectively.
Platform Knowledge : Understand our digital software application and provide tailored support based on client operations.
Documentation : Maintain a knowledge base of common issues and solutions.
Product Training : Guide customers in using platform features and best practices.
Collaboration : Work with other teams to provide feedback and improve customer experience.
Escalations : Escalate complex issues to senior teams as needed.
Requirements:
Experience : Previous experience in technical support or IT support. Provide 1st level remote helpdesk support.
Knowledge : Familiarity with deployment of digital inspection tools or digital operations work platform is a plus.
Communication : Strong verbal and written communication skills.
Problem Solving : Ability to quickly identify and resolve issues.
Customer Focus : Positive attitude and a desire to help customers.
Technical Skills : Basic knowledge of software troubleshooting.
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