Software Development Manager

Veracity is a consulting company that solves business problems by delivering digital workflows that matter. We are one of ServiceNow’s largest and fastest-growing Elite services partners, and due to our rapid growth, we need a Software Development Manager (ServiceNow).
As a Software Development Manager (ServiceNow), you will be leading teams and supporting projects deploying ServiceNow based solutions for Veracity clients globally. As part of the broader project team, responsibilities will include liaising directly with clients to identify and document their requirements and the configuration and development of software to meet those requirements.
The Software Development Manager (ServiceNow) is also responsible for delivering outcomes for our clients. You will be conducting needs assessments, configuring applications, integrating third-party apps, building, and maintaining relationships, training and ongoing client support and follow-up. You are technically very strong and can work with customers to ensure their business requirements are solved not only through technology but also through people and process solutions.
Besides this, you will also be providing leadership focus for both your team and for the clients that you are supporting.
We Hire for Culture First:
Our people are global go-getters, we look to the long term, we solve for the customer, and we value open, honest, early communication. We believe we don’t exist without exceptional people, so we respect and value them. We pay fair base and at-risk components based on experience and the market. Other companies give you a job. We give you opportunity.
Veracity is focused on building a people-focused organization with a long-term culture of excellence. We work hard, we have fun, we innovate and grow talent.
Requirements
Investigate, document, and analyse key client organisational processes
Work collaboratively with the project management team to determine required resources and create realistic timelines
Maintain an effective client follow-up system to ensure that clients are contacted regarding project progress and overall satisfaction
Coordinate and execute client training
Take charge of finding information sources, gathering, and interpreting problem statement, execute analysis and present findings to team members and stakeholders
Perform and organise ongoing support for customers such as report building, data quality, new integrations, etc
Contribute to the development of a strategic vision for product development and enhancement
Design and architecture solutions in appropriate platforms
Applying in-depth functional knowledge of ITIL and ServiceNow to customer needs and requirements
Providing advice to customers regarding industry best practices and process methodology
Conduct analysis, design, evaluation, modification, testing and implementation of enterprise-wide systems across functional areas
Maintain high customer satisfaction through the delivery of high-quality, timely, and thorough solutions to customer problems
Maintain high customer satisfaction through the delivery of high-quality, timely and thorough solutions to our clients
Enhance & increase ServiceNow knowledge by doing continuous learning, training and certification
Manage and lead a team of employees, communicate company goals, safety practices, and deadlines to the team. Motivate team members and assesses their performance.
Provides help to management, including hiring and training, and keeps control updated on team performance.
Own a distinct aspect of project delivery
Conduct training & workshops
Basic requirements
5-7 years of professional experience
Expert ServiceNow knowledge
Sound JavaScript knowledge
Openness to travel
Tertiary education preferred
Professional qualifications and education requirements
Extensive work-experience in ServiceNow projects
Integration project experience
ServiceNow admin certification (CSA)
ITSM Experience
Excellent problem solving & communication skill
Team lead & project management skill
Embrace design thinking
Additional preferred skills
ITIL Foundation Certified
ServiceNow certified application developer (CAD)
ServiceNow certified implementation specialist (CIS)
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