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Executive - Quality Assurance
2 weeks ago
Executive - Quality Assurance
Job Summary
Executive is responsible for quality control activities in accordance with regulations and requirements and inspects incoming, in-process, and outgoing products/shipments for adherence to quality requirements. He/She is able to assist with quality queries, customer complaints, and audits. Preferably has basic knowledge in regulatory affairs and compliance standards to align the organization’s QMS with international and national regulatory standards for compliance.
In addition, he can recommend continuous improvement and enhance department operations. He is able to support in designing documentation guidelines and templates, as well as deliver quality-related training.
Executive is meticulous and systematic in carrying out his tasks and is able to identify discrepancies in quality issues and suggest resolutions. He has basic communication skills which enable him to interact with groups of internal and external stakeholders.
Job Responsibilities/Key Tasks (External)
Manage customer relationships
Perform records and documentation of customer engagements.
Propose customer requests that deviate from signed contractual agreements at the guidance of the manager.
Report and assist customer dissatisfaction of products and service standards while working with relevant parties to resolve issues.
Initiate product services/technical nuances related to product and services and/or product and service offerings.
Contribute to continuous improvement and technology advancement
Support research on product and material development to enhance product value for customers.
Propose adoption of new technologies and procedures to support productivity and innovation.
Perform and apply quality audit data for data analytics.
Apply lean practices for Quality activities.
Facilitate achievement of quality expectations and standards
Perform Quality activities and generate monthly reports for near misses, complaints, non-conformance products, and deviation reports and ensure the results meet KPIs.
Support internal and external quality audit programs.
Identify process improvements to address identified product quality issues.
Report complaint management activities, including investigation and vigilance reporting, quality incidents (non-conformity), and deviation and incidents handling and reporting.
Perform quality control activities
Perform day-to-day quality control activities adhering to production schedules.
Perform inspection of incoming, in-process, and outgoing products/shipments for adherence to quality requirements.
Propose investigation root causes and recommend corrective and preventive measures.
Execute facility maintenance for critical equipment.
Execute maintenance programs.
Execute engineering projects.
Assist in the implementation of maintenance and engineering risk assessments, processes, and work instructions.
Manage document control measures
Maintain electronic and hardcopy documentation to ensure adherence to Standard Operating Procedures (SOPs) and requirements.
Apply documentation management systems.
Update and distribute documents as required.
Prepare information needed for audits of the documentation management system.
Record results of document control audits.
Manage Quality related training
Assist and support training on QMS, regulatory, and other requirements.
Propose training programs and materials for QMS, regulatory, and other requirements.
Collect training data outcomes and effectiveness.
Job Requirements
Professional Qualifications & Relevant Experience
Recognised Diploma in Pharmaceutical Science or relevant Health care related subjects.
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