Rental Operations Specialist

As a seasoned expert in client-centric operations, you will be the primary liaison between partners and our organization, ensuring seamless execution of rental orders while delivering exceptional service. This role requires proactive engagement, problem-solving, and operational excellence to maintain strong, long-term relationships with partners.

Key Responsibilities:

• Client Relationship Management:
  • Establish and nurture strong relationships with clients and partners.
  • Act as the primary point of contact for partners, addressing inquiries and resolving issues.
  • Regularly communicate with partners to understand their needs and ensure satisfaction.
• Solution Development and Implementation:
  • Identify partner needs and opportunities, and develop tailored solutions to meet those needs.
  • Work with internal teams to ensure the successful implementation of solutions.
  • Proactively identify and propose new opportunities for growth and improvement.
• Business Development:
  • Contribute to the development of new business opportunities.
  • Participate in activities and presentations to potential partners.
  • Help to increase sales or services for existing accounts.
• Performance Analysis and Optimization:
  • Monitor and analyze the performance of partner accounts and partner trends.
  • Identify areas for improvement and optimization.
  • Prepare and present business reviews and reports to partners.
• Cross-Functional Collaboration:
  • Coordinate efforts across various internal teams to ensure smooth and efficient operations.
  • Work closely with sales, marketing, and product teams.
  • Stay informed of all assigned partners' key contacts, equipment preferences, pricing agreements, and contracts.
  • Execute all day-to-day tasks of the role, ensuring adherence to department expectations.
  • Manage and maintain the shared inbox to prevent backlog; ensure all emails are actioned appropriately.
  • Review rental orders within 24 hours of receipt (preferably within 2-3 hours during business hours).
  • Monitor deadlines, ensuring timely completion of tasks and client requests.
  • Provide escalation support and guidance to internal team members.
  • Proactively contribute to the overall success of the department.
  • Generate daily reports including but not limited to: quotes/tentatives, rental ending/late return reports, inventory, order creation, job list, tracking, etc.
  • Review all orders before submission to ensure accuracy and maintain a low error rate.
  • Support team operations during busy periods or when multiple team members are out of office.
  • Collaborate with other departments such as Sales, IT, and Fulfillment to ensure seamless order processing.
  • Attend internal and external meetings as requested.
  • Communicate effectively with management, prioritizing requests and delivering timely updates.
  • Escalate potential risks or concerns that could negatively affect the company or employees.

Required Skills and Qualifications:

• Ability to uphold operational standards and ensure compliance with policies.
• Strong organizational, interpersonal, and relationship management skills.
• Excellent verbal, written communication, and presentation skills.
• Exceptional multitasking, time management, and organizational skills.
• Strong leadership traits include team motivation, coaching, and conflict resolution.
• Initiative/self-starter/ability to work without close supervision.
• High-level decision-making, negotiation, and critical thinking skills.
• Proficient in Microsoft Office and CRM platforms.
• Ability to work in a fast-paced environment with multifaceted demands while meeting deadlines.
• Excellent interpersonal skills, including active listening and clear explanations.
• High ethical standards with reliability, honesty, and trustworthiness.
• Ability to take accountability for mistakes and implement solutions for continuous improvement.
• Knowledge of industry and market trends.
• Bachelor's Degree or equivalent experience.
• Minimum of three years of work experience in a related field.