Principal AI Specialist, Customer Success
4 days ago
Overview Principal AI Specialist, Customer Success is a dynamic customer advisory role responsible for helping customers realize business value quickly using Zendesk AI solutions. The role works across a customer's organization, from CXO-level to senior customer experience leaders, administrators, and ProdDev teams. The AI Specialist, Customer Success enables customers to achieve outcomes with Zendesk's Advanced AI Agents, supporting Zendesk's growth and customer success objectives. Responsibilities Drive AI adoption through outcome-driven engagement throughout the customer journey and act as a product expert for Zendesk's Advanced AI Agents. Serve as the AI specialist partner in Success for the Customer Success organization, partnering with internal teams to integrate AI into success planning. Collaborate with Customer Success, Professional Services and Product Development to ensure customers realize value with AI. Proactively manage customer health with outcome-driven engagement and collaborate with Zendesk customers and colleagues to accelerate AI adoption and value realization. Develop and maintain mutual Success Plans with customers, outlining objectives, initiatives, success metrics, and a roadmap for future AI projects to maximize value and renewal. Advocate for the customer within Zendesk, channeling prioritized data-driven feedback to the product development team. Deliver a heightened customer experience through proactive, prescriptive guidance, and link adoption to quantified business outcomes. Build strong relationships with customer leaders at all levels and across functions within the customer organization. Additional responsibilities Forge strong relationships with the Zendesk
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Principal AI Specialist, Customer Success
2 weeks ago
Singapore Zendesk Group Full time## Job DescriptionThe *AI Specialist, Customer Success* role is a dynamic customer advisory role responsible for getting customers to business outcomes as fast as possible using our cutting-edge Zendesk AI solutions.The overarching objective of the AI Specialist, Customer Success is to ensure Zendesk customers realize business value and outcomes from their...
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Customer Success Manager
1 week ago
Singapore X0PA AI Full timeJoin to apply for the Customer Success Manager role at X0PA AI Join to apply for the Customer Success Manager role at X0PA AI X0PA AI is an Artificial Intelligence Software as a Service (SaaS) start-up that aims to digitally transform the hiring process. We aim to save companies significant time and cost in hiring while achieving the highest level of...
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Customer Success Manager
7 days ago
Singapore X0PA AI Full timeBrief overview of the role: As a Customer Success Manager (CSM), you will act as a trusted advisor, managing all aspects of the customer lifecycle. You will be responsible for building strong relationships with customers, ensuring successful deployment of X0PA AI’s platform and products while driving customer satisfaction and happiness. You will also...
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Customer Success Manager
2 weeks ago
Singapore X0PA AI PTE. LTD. Full time**Company Description X0PA AI is an Artificial Intelligence Software as a Service (SaaS) start-up that aims to digitally transform the hiring process. We aim to save companies significant time and cost in hiring while achieving the highest level of objectivity, ultimately enhancing retention, loyalty and person to job and organization fit. Through our AI and...
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Singapore Microsoft Full timeMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...
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Customer Success Specialist
6 days ago
Singapore Liven Full timeOverview Get AI-powered advice on this job and more exclusive features. Join the revolution in hospitality tech!Liven is a leading global data, technology, and customer experience provider for the hospitality industry. From humble beginnings, we have grown to serve over 6,000 venues and millions of diners across Australia, the USA, and Southeast Asia,...
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Customer Success
1 week ago
Singapore MedTech Innovator Full timeCustomer Success & Project Management Specialist Keyreply Sales & Business Development, Customer Service, Administration Customer Success & Project Management Specialist Customer Success and Project Management Specialist KeyReply is seeking a proactive Customer Success and Project Management (CSPM) Specialist to manage client relationships, ensure successful...
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Principal Customer Success
2 weeks ago
Singapore ACCELYA US INC. SINGAPORE BRANCH Full time**Role purpose** As a Senior Customer Success Specialist, you will cultivate and maintain strong relationships within assigned accounts, ensuring high levels of customer satisfaction, facilitating the delivery of customers desired business outcomes, leading to strong renewals, retention and growth opportunities. You will work closely with our customers...
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Customer Success
1 week ago
Singapore Fairview International School Full timeCustomer Success & Project Management Specialist Customer Success and Project Management Specialist KeyReply is seeking a proactive Customer Success and Project Management (CSPM) Specialist to manage client relationships, ensure successful project delivery, and drive ongoing client success. If you have a background in healthcare or customer-based SaaS, along...
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Legal Specialist
2 weeks ago
Singapore Robin AI Full timeDescription Join to apply for the Legal Specialist role at Robin AI About Robin Robin is on a mission to rebuild the legal industry — starting with making contracts simple for everyone. We are a pioneer in Legal AI, built on proprietary models, licensed data, and deep partnerships with Anthropic and AWS. Since 2019, we’ve expanded our footprint to 4...
