Technical Support Engineer

1 day ago

Singapore Talent Trader Group Full time

Responsibilities:
Provide technical support and troubleshooting assistance to customers regarding refrigeration systems and equipment.
Diagnose and resolve technical issues on-site visits.
Collaborate with cross-functional teams to identify and implement solutions to customer problems.
Provide training and guidance to customers on the operation and maintenance of refrigeration systems.
Create and maintain documentation, including troubleshooting guides and technical manuals.
Participate in product testing and evaluation to provide feedback for product improvement.
Assist in the development and implementation of new products and features.
Ensure customer satisfaction and provide excellent customer service.
Bachelor's degree in Mechanical Engineering or related field.
Prior experience in technical support or field service role within the refrigeration industry.
Strong knowledge of refrigeration systems and equipment.
Excellent communication and problem-solving skills.
Ability to work independently and as part of a team.
Willingness to travel as required.
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