Production Agent-Front Office Integration Analyst

2 months ago


Central, Singapore Best Careers and Opportunities Full time $7,000

JOB LOCATION: Changi Business Park Crescent SingaporeJOB TITLE: PRODUCTION AGENT - FRONT OFFICE INTEGRATION ANALYST (FOIA)Job DescriptionJob roles: - As a Front Office Integration Analyst, you will play an important role in being on the frontline of the integration program which is a trusted partner for Front Office teams to ensure the seamless and effective client experience and you will be assisting a Front Office Integration Manager (FOIM) in the preparation and execution of deliverables to Global and Regional teams.* Assist the FOIMs in integration-related activities, including but not limited to the following:

  1. Tracking and reporting of client preparation activities for during client migration, e.g. support for client communications, client re-papering, queries on the migration process, information on product decommission.
  2. Collation and submission of pre-migration data remediation activities on client accounts.
  3. Collation and submission of client consent completion.
* Assist FOIMs in their partnership with various Business / Functional SMEs (such as Operation, Product Teams, Migration specialist) for timely issue resolution during postmigration phase.* Create and generate report of task completion status, open issues etc.Roles & ResponsibilitiesSkills & Qualifications:
  • Prior experience in dealing with clients, process or platforms with at least 3 years relevant experience.
  • Language proficiencies in English, Mandarin and / or Cantonese, based in Singapore.
  • Proficiency in excel; able to work with data and reports.
  • Project management skill sets / experiences – The candidate shall be people-oriented, with good communication, interpersonal, and stakeholder management skills.
  • Solution oriented, with ability to pick up information quickly, think outside the box, and deliver responses confidently to non-technical audiences.
Desirable SkillsAdditional points:
  • Fresh grads with internship experience and good communication skills.
  • Someone who can listen to instructions, extract pdf files off a platform, press print, collate and ensure correct documents printed.
  • Meticulous in the work.


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