Bengali Medical Translator

5 days ago

Singapore IHH Healthcare Full time

The Role
Working hrs: 5.5days Office hrs Bengali Medical Translator chaperone and assist patients with limited English proficiency, handle all logistic arrangement (enquiry, medical appointments, admission/evacuation, entry visa/visa extension, accommodation, ambulance and limousine services)
Key accountabilities
Key Results Areas a. Chaperone Services b. Visa arrangements & ICA duties c. Arranging of accommodation in Singapore during medical treatment period d. Travel arrangement, reconfirmation of tickets and reschedule of tickets for patient and accompanying personnel e. Multi language interpretation during consultation with doctor for patient with limited English proficiency f. Arranging of sightseeing in Singapore for patient and accompanying personnel g. Doctor's referral/arrangement of medical appointments h. Repatriation patient or mortal remains back to their country i. Managing of IPS office j. Perform any other duties or to undertake other responsibilities as assigned by Manager or division head Key Performance Indicators a. Punctuality b. Time management c. Follow up closely on appointments and ensure seamless services for patient d. Ensure the appropriate doctor recommendation and arranging of appointments e. Ensure the interpretation is done according to doctor's recommendation f. Ensure smooth operation in running the IPS office g. Maintain high level of service standard is rendered to all VVIPs/VIPs/patients
Qualifications & Experience
- Diploma/ Degree in any discipline - Preferably come with 3 years of customer service experience in the service industry - Preferably with medical background and interpretation experience - Bilingual and knowledge of Bengali language - The ability to speak, write and read native mother tongue language - Good telephone etiquette and customer service skills - Friendly personality and good listening skills - Patient and compassionate towards guests and patients - Proficient in MS Office
Additional Information
- Able to work after office hour, weekend and Public holiday - Language Interpretation - Uniform will be provided. - To assist with medical interpretation across all 4 Hospitals in Singapore
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