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API Technical Support API技术支持

2 weeks ago

Singapore Atome Full time

Bitget is one of the world's leading digital assets ecosystems. With over 120 million registered users, Bitget has one of the most comprehensive suites of blockchain products and services available via

Our mission is to support the growth of the digital assets industry and we believe it represents the future of finance. What we do empowers the future of finance by ensuring secure, efficient and smart digital transactions.

We are one of the fastest growing companies in the digital asset sector. If you are looking for cutting-edge work, where you will have opportunities to develop your career among peers who are experts in their field, and you believe in the future of digital currency, then look no further than Bitget

What you'll do

  • Provide API integration and technical support to help customers smoothly integrate and use the API interface provided by the company.
  • Write and maintain detailed API documents, including interface documents, sample codes, use cases, etc., to ensure that the documents are clear and easy to understand.
  • Provide API usage training for customers, explain the design, functions and best practices of API interfaces, and help customers understand and effectively use APIs.
  • Troubleshooting and problem solving: Responsible for the diagnosis and resolution of API-related issues, including interface call errors, performance issues, permission issues, etc.
  • Work with the development team to analyze and resolve technical failures of the API and optimize the stability and performance of the API interface.
  • API performance monitoring and optimization suggestions: Monitor the performance of the API interface, collect and analyze API usage data, and discover potential problems and optimization points.
  • Provide customers with best practices for API use, and suggest how to optimize API integration and improve application performance and stability.
  • Work closely with development, product, operation and maintenance teams to understand product requirements and provide technical support to promote the improvement of API functions and the release of new functions.
  • Participate in the functional planning and version iteration of API products, provide customer feedback and technical suggestions, and ensure the continuous optimization and updating of API services.

What you'll need

  • Bachelor degree or above, computer, software engineering or related majors.
  • More than 1 year of experience in API technical support, software development or related technical support. Have relevant experience in API document writing, interface debugging and integration testing, and have experience in communicating and supporting customers.
  • Proficient in English listening and speaking.
  • Communication and service capabilities.
  • Bitget is the world's leading web 3 platform for copy trading and one of the world's largest and most respected exchanges
  • We are a global company with staff members from over 50 different countries and regions
  • We are growing and looking for world-class ambitious talents to help us continue this journey
  • We have a streamlined structure that empowers employees to work efficiently, delivering the best results in a short timeframe
  • We offer competitive salaries and benefits
  • Blockchain technology and digital assets have the potential to change finance in a way no other technology can - be part of it

If you are ambitious and believe that digital assets could be the next financial and technological revolution, please apply

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