Head of Learning Singapore

4 days ago


Singapore THE HONGKONG AND SHANGHAI BANKING CORPORATION LIMITED Full time

The Head of Learning Singapore plays a critical role in enabling business performance through the local and regional execution of learning strategy and deployment of global learning solutions. Working closely with the Head of Learning – Asia and ME and the wider Enterprise Learning team, this role ensures that enterprise learning products are relevant, impactful, and deployed aligned to the needs of the business. The role manages a local team, and partners with business leaders, PG&A teams and subject matter experts to support the market-specific capability agendas and to shape learning priorities in the country, whilst ensuring consistency with global frameworks. The role holds a regional topic in the Learning agenda (ie. CIB, IWP, Infrastructure, etc.) to guarantee connection at a local, regional and global level. This role combines elements of consulting, solution design, and delivery oversight. It requires strong cross-cultural collaboration skills, an enterprise-wide mindset, systems thinking and the ability to navigate complexity across markets. Impact on the Business / Function Represent the Enterprise Learning in the market, acting as a key point of contact for market business leaders and PG&A colleagues Translate market learning priorities into market learning plans that reflect local market needs, business challenges and workforce capabilities Draws on insights to shape learning responses that are both globally aligned and locally resonant Leverage global Learning Academies, programmes and tools to meet market skill needs, ensuring consistency of standards Contribute market-specific business insights and learner feedback into the global Enterprise Learning team to shape product evolution and influence the broader capability strategy Customers / Stakeholders Build relationships with market business leaders, PG&A colleagues, including the Enterprise Learning and Talent teams, and subject matter experts Partner with market PG&A colleagues and business stakeholders to identify market-specific learning needs and advocate for relevant global solutions that address these Act as a key liaison between global learning teams and local market teams, ensuring global products are understood and adopted Collaborate with SMEs, local PG&A, including communications and change teams, and relevant global Enterprise Learning colleagues/ product owners and Architecture teams to co-create and embed learning solutions and ensure they align with related initiatives and our Learning ecosystem Manage market stakeholders during programme deployment, including communications, feedback loops and change readiness Advocate the learner experience in the country, gathering market specific feedback to enhance content, formats and delivery channels Leadership & Teamwork Represent the country within the Enterprise Learning team, ensuring market-specific needs are considered in strategic planning and product development Work collaboratively with peers across other markets and Enterprise Learning colleagues to share insight, align deployment efforts and deliver a consistent learning experience Contribute to a culture of agility, feedback and continuous improvement, working openly across teams, markets and business lines Role model continuous learning, growth mindset and values-aligned behaviours in your day-to-day work Support capability uplift within the market PG&A community by sharing tools, resources and good practice Operational Effectiveness & Control Coordinate local and regional deployment of learning programmes, ensuring consistent execution across local markets In the regional remit, partner with market L&D teams to adapt implementation plans for local needs whilst maintaining global integrity Monitor and report on programme engagement and impact, providing insights to the global team for continuous improvement Ensure all market-specific learning activity complies with local regulatory requirements and global policies Maintain strong operational processes, including stakeholder management, vendor management (where relevant), and accurate data management Apply agile principles to delivery – testing, iterating and refining based on learner feedback, business input and performance data Ensure compliance with regulatory and



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