
Store Supervisor
7 days ago
We are looking for an organized, proactive, and customer-oriented Store Supervisor to oversee daily operations at our convenience stall. The ideal candidate will be responsible for managing store activities, ensuring stock availability, providing excellent customer service, and leading a small team of staff. As the Store Supervisor, you will play a key role in maintaining store standards, handling cash transactions, and ensuring that customers have a smooth shopping experience.
Key Responsibilities:
- Daily Store Operations :
Oversee the daily operations of the convenience stall to ensure smooth and efficient service.
Open and close the store as per schedule, ensuring all security protocols are followed. - Team Supervision :
Supervise, train, and motivate a small team of staff to ensure high levels of productivity and customer service.
Schedule shifts and monitor staff performance, providing constructive feedback where necessary. - Customer Service :
Ensure that customers receive exceptional service and resolve any complaints or issues promptly.
Greet customers, assist with product selections, and provide information about promotions or new products. - Inventory and Stock Management :
Monitor stock levels and place orders to replenish products as needed.
Ensure that the store shelves are well-stocked, organized, and attractive to customers.
Conduct regular stock checks and maintain proper inventory records. - Cash Handling and Sales Transactions :
Oversee the cash register, ensuring accurate transactions and balancing cash drawers at the end of the day.
Handle cash, credit card payments, and process refunds or exchanges as needed. - Store Cleanliness and Safety :
Maintain a clean and organized store environment, adhering to health and safety standards.
Ensure all store equipment is well-maintained and working properly. - Reporting :
Prepare daily, weekly, and monthly sales reports.
Report any incidents, customer feedback, or issues to the Store Manager
Requirements:
- Education :
Minimum of O-Level or equivalent. Higher qualifications in Retail or Business Management is a plus.Experience :
At least 1-2 years of experience in a retail or customer service environment, with supervisory experience preferred. - Skills and Competencies :
Strong leadership and interpersonal skills.
Excellent communication skills in English (ability to speak other languages is a plus).
Ability to work under pressure and manage time effectively.
Basic knowledge of cash handling and POS systems.
Familiarity with inventory management and retail operations is a plus.
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