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Clinical Support Specialist | Up to 4.2k | Island wide
2 weeks ago
Salary: $3500 - $4200
Working Days & Hours: 5 Days | 9am - 6.30pm (Flexible based on clinical support nature)
Working Location: Island wide / global travel (Latam, Asean and Europe)
Reports to: Head of International Business
Position Summary
We are seeking a Clinical Support Specialist to provide expert support during coronary and peripheral Intravascular Lithotripsy (IVL) procedures. This field-based role combines in-procedure case support, physician and distributor training, and clinical trial facilitation. You will play a critical part in ensuring safe and effective use of our IVL platform, driving early adoption in key accounts, and gathering clinical insights to inform commercial and product strategies.
Key Responsibilities
- Clinical Support & Training
- Provide real-time, in-person clinical support during IVL procedures to ensure optimal use of the Sonico-CX system.
- Guide clinicians through device preparation, imaging, and delivery, ensuring safe and effective technique.
- Deliver comprehensive training programs to physicians, nurses, cath lab staff, and field teams.
- Provide remote clinical support via on-call conference calls to assist distributor teams with urgent cases.
- Train and certify distributors (both online and on-site) on product use, ensuring competency in procedural support, troubleshooting, and education.
- Stand by for urgent distributor-notified clinical cases, with flexible availability for case calls or travel.
- Clinical Education & Therapy Development
- Deliver technical presentations and conduct workshops at hospitals, clinical meetings, and distributor events.
- Build and maintain strong relationships with interventionalists and cath lab staff to support early adoption and sustained usage.
- Support setup and execution of local registries or observational studies, coordinating with sites on logistics, IRB submissions, and data collection.
- Engage with Key Opinion Leaders (KOLs) to support protocol development, feedback, and publication efforts.
- Clinical Research & Feedback Collection
- Present and support clinical trial materials (e.g., study protocols, IFUs, core lab manuals, CRFs).
- Support post-market clinical follow-up and data integrity monitoring at assigned sites.
- Serve as liaison between users and the marketing/R&D team to collect real-world product feedback and suggestions for improvement.
- Assist in documenting product performance, case reports, adverse events, and user experience insights.
- Operational & Reporting
- Maintain accurate records of site visits, training sessions, and case support via CRM or designated tools.
- Manage expense reports, training logs, and clinical documentation in a timely manner.
- Support additional strategic accounts across regions when needed.
- Bachelor's degree in biomedical engineering, Nursing, Life Sciences, or related field.
- 2 years of clinical support in interventional cardiology, radiology, vascular surgery, or cath lab environments or at least 1 year of medical device case support or clinical research experience.
- Familiarity with coronary or peripheral devices such as IVL, atherectomy, PTA/PTCA, or imaging catheters.
- Technically adept, with experience in console setup, catheter prep, and procedural imaging workflows.
Ong Boon Kiet (Travys) | R
Senior Recruitment Consultant
