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Cloud Engineer

2 weeks ago

Singapore ITCAN PTE. LIMITED Full time
We are seeking a skilled and experienced Cloud Engineer (SRE - Level 2) to support a secure and scalable cloud infrastructure for a Singapore Government-appointed agency operating on commercial cloud platforms. This Subject Matter Expert (SME) role requires real-world experience in managing multi-service cloud environments using AWS, strong Infrastructure-as-Code (IaC) capabilities, lifecycle and patching operations, and proactive operational support. The ideal candidate will be hands-on, security-aware, automation-driven, and familiar with strict uptime, compliance, and audit requirements.
Key Responsibilities:
Cloud Infrastructure Operations
  • Operate and maintain AWS-native services in production, including Lambda, ECS, EKS, FSx, Redshift, Glue, Neptune, SES, GuardDuty, WAF, Shield Advanced, Security Hub, KMS, Secret Manager, SNS, SQS, EventBridge, SageMaker, API Gateway.
  • Monitor and troubleshoot infrastructure performance, uptime and scalability.
  • Support production and staging environments with 24/7 reliability objectives.

Infrastructure as Code (IaC)
  • Design and maintain infrastructure deployment pipelines using Terraform, CloudFormation, and Ansible.
  • Troubleshooot environment drift and pipeline failures.
  • Promote automation in cloud operations.

OS Lifecycle & Patch Management
  • Manage patching across RHEL (v8 to v9) and Windows Server (2016→2025) using AWS Patch Manager, WSUS, and YUM/DNF.
  • Schedule, automate, and track patches.
  • Coordinate approvals and ensure compliance.

SSL and EOL Management
  • Track SSL certificate renewals across environments.
  • Identify and remediate EOL components like OS versions and Lambda runtimes.

Tool Integration & Interoperability
  • Integrate third party tools like NGINX, monitoring dashboards and observability stacks.
  • Provide inputs to SRE-managed observability tools for metrics, logs, and alerts.

Documentation & Compliance
  • Create and maintain infrastructure runbooks, system documentation, and change tracking logs.
  • Adhere to and support government-level security, audit, and compliance protocols.

SME Expectations - Role Behavior
This Subject Matter Expert (SME) role requires:
  • Proficiency across AWS services and architecture.
  • Experience in uptime-critical and compliant environments.
  • Mentorship capabilities for junior engineers.
  • Initiative and proactive incident prevention.
  • Calm and structured incident handling.
  • Adherence to change and incident processes.
  • Audit-readiness and documentation discipline.

Technical Skills & Experience
Area
Skills Required
• Cloud
• Hands-on with AWS services in production
• IaC
• Terraform, CloudFormation, Ansible
• OS Platforms
• RHEL & Windows Server administration
• Patching
• AWS Patch Manager, WSUS, YUM/DNF
• SSL/EOL
• End-to-end management of SSL certificates and lifecycle tracking
• Documentation
• Skilled in producing detailed runbooks, tracking sheets, and change logs
Required Qualifications
  • Bachelor's degree in computer science, Information Systems, or related field.
  • Minimum 10 years' experience in DevOps / SRE roles, with at least 5 years on public sector or regulated Cloud environment
  • AWS Certified Solutions Architect - Associate or Professional
  • RHCE / Windows Server Certification
  • Experience in regulated or compliance driven environments (GovTech, Healthcare, Banking, etc.)
  • Familiarity with ITIL and change management process