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Senior Executive, Customer Support and Relations Management

1 week ago

Singapore People Profilers Full time

Senior Executive, Customer Support and Relations Management
Job Description:
Location: Jurong East
Working hours: Mon to Fri 9am 6pm
Salary Range: $4,500 - $7,500
This is a Permanent role.
You shall be responsible for Key account management activities, establishing and maintaining strong foundations and long-lasting partnerships with the customers.
As a Senior Executive, Customer Support and Relations Management (CSRM), your main responsibilities will include the following:
Manage and maintain the Customers database (i.e. Creating, updating and reviewing of details while complying with the internal work processes)
Manage Customers Parts Delivery Framework Agreement (PDFA)
Support in monitoring Markets' Key Performance Indicators (KPI) in key areas relating to order lines and order behavior and present to the management via weekly/monthly updates
Provide market updates and trends to the Management
Review and improve Customer's experience, and maintain good communication with them
Support the markets relating to logistic operational processes
Escalate and liaise with internal and external stakeholders when issues arise, including investigating, analyzing, evaluating, and resolving issues in a timely manner
Establish a process to manage Customers' requirements to facilitate their expectations
Management of Customers' annual return and buyback request, Special Net Price (SNP)/One Time Deal (OTD) for Singapore market
Organise Customer Survey and Customer Workshop
Organise quarterly Regional Logistics Center in Singapore (RLCS) Process Partner Call (PPC) with Customers
Review and update operational ISO audited processes, work instructions, and other documentation regularly with the various stakeholders
Comply with the operational processes outlined in the Internal Control System (ICS), e.g. preparation and consolidation samples to the ICS control sets
Coordinate programs for Customers and business partners visits
Support in financial year-end activities e.g. Issuance for debit note, accruals, etc.
And any other suitable tasks and projects assigned.
REQUIREMENTS
Tertiary education in Logistics and Supply Chain Management and/or Business Management
Minimum 3 years of relevant working experience with adequate knowledge of organizational effectiveness and operations strategy management
Trained in Customer Relation Management and strong in warehouse, transportation, and supply chain knowledge
Knowledge of the automotive industry with experience in spare part consulting
Key account management in customer services and Parts
Experience in logistic operation KPIs interpretation is an added advantage
Good project management and adaptability skills
Strong monitoring and follow-through skills
Customer-oriented and a team player with good problem-solving skills
Excellent communication and interpersonal skills
Initiative, highly motivated and independent individual
Highly proficient in MS Excel, PowerPoint, Word, MS Outlook
Ability to manage time and workload effectively to meet tight deadlines and targets
Please submit your updated resume in Word format by using the
Apply Now Button.
We regret that only shortlisted candidates will be notified.
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