Exceptional Service Leader

7 days ago

Singapore beBeeConcierge Full time

Job Description

We are seeking a skilled and experienced Assistant Manager, Concierge to join our team. As a key member of our leadership group, you will be responsible for guiding a high-performing team, managing daily operations, and ensuring that each guest interaction is seamless, personal, and unforgettable.

The ideal candidate will have a deep understanding of the guest journey and a commitment to crafting meaningful touchpoints at every stage. You will also possess strong local knowledge and a passion for uncovering and sharing exceptional guest experiences.

Responsibilities:

  • Deliver prompt, personalized responses to guest inquiries, tailoring thoughtful recommendations that exceed expectations
  • Handle guest concerns and special requests with confidence, discretion, and care
  • Serve as a knowledgeable, approachable resource for hotel information, reservations, and local area insights
  • Accurately manage the processing of packages, messages, and mail to and from guests
  • Keep Concierge materials, digital tools, and vendor information up to date and professionally presented
  • Cultivate close relationships with local partners to gain exclusive access to restaurants, shows, attractions, and experiences
  • Assist with the storage and retrieval of luggage and packages to ensure a seamless arrival/departure experience
  • Use internal systems to record preferences, track special arrangements, and ensure accurate billing
  • Support the Chef Concierge in administrative duties such as managing e-attendance, overtime reporting, and part-time staffing needs
  • Lead daily Concierge and Bell Desk operations in the absence of the Chef Concierge, ensuring smooth performance and service consistency
  • Actively manage lobby flow during busy periods, ensuring guests are attended to quickly and graciously
  • Participate in daily operations meetings and work closely with Guest Services and Front Office leadership to deliver a unified and elevated arrival experience

Required Skills and Qualifications

Leadership Experience: A certified member of Les Clefs d'Or (Golden Keys) with prior leadership experience in Concierge, preferably in a luxury brand.

Skills: Strong interpersonal and organisational skills, with a high level of accuracy and efficiency. Excellent communication and problem-solving skills.

Knowledge: Deep understanding of the guest journey and a commitment to crafting meaningful touchpoints at every stage. Strong local knowledge and a passion for uncovering and sharing exceptional guest experiences.

Benefits

Compensation: Competitive salary and benefits package.

Professional Development: Opportunities for career growth and professional development.

Work-Life Balance: Flexible scheduling and opportunities for work-life balance.

Others

This position requires one with flexibility in scheduling and the ability to work on a rotating shift basis, including weekends, and holidays.

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