Senior Technical Support Engineer

3 days ago

Singapore Binance Full time

Senior Technical Support Engineer (API Trading)

Crypto Jobs

Job Description

Job Title: Senior Technical Support Engineer (API Trading)

Location: Singapore (Remote; flexible across LATAM/EU/MENA/APAC regions)

About Binance

Binance is the world’s largest cryptocurrency exchange and a leader in the blockchain ecosystem, serving over 250 million users across 100+ countries. We are known for our market-leading technology, robust security, deep liquidity, and wide array of digital asset services including trading, payments, institutional solutions, Web3, and more.

Role Overview

We are seeking a Senior Technical Support Engineer specializing in API Trading to join our TechOps team . This client-facing role involves supporting high-profile institutional clients (e.g., HFTs, algorithmic and quant funds ) with real-time trading issues. You’ll work cross-functionally with internal teams and communicate directly with VIP customers, requiring strong technical troubleshooting skills and bilingual fluency in English and Mandarin .

Key Responsibilities

  • Provide real-time technical support and manage urgent escalations for API-related trading issues in high-volume production environments.
  • Communicate and collaborate across internal teams (Product, Dev, Infra) and external institutional clients.
  • Participate in product development cycles, roadmap planning, and release coordination.
  • Triage and prioritize multiple technical issues in a dynamic, fast-paced environment.
  • Drive continuous improvement of support quality, internal processes, and incident resolution times.
  • Document, coach, and train others on support processes and technical workflows.

Required Qualifications

  • 5+ years in technical or engineering roles.
  • Bilingual in English and Mandarin (spoken and written) for internal and external stakeholder communication.
  • Bachelor's or Master's degree in Computer Science , Mathematics , or related scientific field.
  • Strong collaboration and communication skills with both technical and non-technical stakeholders.
  • Solid understanding of software development methodologies , APIs , and coding standards .
  • Ability to clearly present technical solutions to clients and engineers.
  • 1+ year experience as a Solution Architect or in a similar role.

Preferred Qualifications

  • Experience in building or supporting quantitative trading systems .
  • Strong skills in data analysis , particularly in financial or crypto markets.
  • Experience designing and maintaining large-scale distributed systems .
  • Familiarity with cloud infrastructure , especially hybrid cloud architectures and system migrations.
  • Hands-on experience with open-source frameworks and contributions to open-source projects.

Why Join Binance?

Influence the future of global finance in the blockchain era

Work with top-tier engineers and professionals in a flat, agile organization

Lead fast-moving, mission-driven projects with global impact

Enjoy competitive compensation and benefits

Remote work flexibility (role-dependent)

#J-18808-Ljbffr

  • Electrical Systems Technical Specialist

    2 weeks ago

    Singapore beBeeelectrical engineer Full time $80,000 - $120,000

    Job Title: Electrical Systems SpecialistAn Electrical Engineer plays a vital role in the conceptualization, design, and development of electrical engineering projects.This position involves performing prototype testing, troubleshooting, and compiling detailed analysis reports. The successful candidate will be responsible for generating electrical schematics...

  • Senior Process Engineer

    4 weeks ago

    Singapore The Chemical Engineer Full time

    Wood is currently recruiting for a Process Engineer with extensive experience in the pharmaceutical and bio-pharma industry to support our growing operations in Singapore. You will be responsible for ensuring that process engineering activities on assigned projects are executed within budgeted manhours and approved schedules, in compliance with project...

  • Senior Mechanical Professional

    2 weeks ago

    Singapore beBeeMechanical Engineer Full time $60,000 - $70,000

    As a mechanical engineer, you have the opportunity to make a real impact on projects from start to finish. This role is perfect for individuals who enjoy problem-solving and are eager to learn and grow in their careers.Job Description:This position involves assisting experienced engineers, project managers, and drafters with various tasks such as preparing...

  • Technical Officer

    2 weeks ago

    Singapore Institute of Technical Education Full time

    Overview Join to apply for the Technical Officer - School of Engineering (ITE College West) role at Institute of Technical Education . What the role is As a support staff, your role is to support policies and schemes in specific functional areas. What you will be working on You will be responsible for assisting the Lecturers in the conduct of practical...

  • Senior Technical Support Engineer

    2 weeks ago

    Singapore ASMPT SMT Solutions Full time

    Overview As a Senior Technical Support Engineer, the candidate will be responsible for providing 1st and 2nd level technical support to local customers, as well as regional and global escalation support for the company's equipment. The candidate is expected to follow up on open issues until they are resolved and communicate solutions to regional service...

  • Senior Technical Support Engineer

    3 days ago

    Singapore ASMPT SMT Solutions Full time

    Overview As a Senior Technical Support Engineer, the candidate will be responsible for providing 1st and 2nd level technical support to local customers, as well as regional and global escalation support for the company’s equipment. The candidate is expected to follow up on open issues until they are resolved and communicate solutions to regional service...

  • Technical Officer

    3 days ago

    Singapore Institute of Technical Education Full time

    Overview Join to apply for the Technical Officer - School of Engineering (ITE College West) role at Institute of Technical Education . What the role is As a support staff, your role is to support policies and schemes in specific functional areas. What you will be working on You will be responsible for assisting the Lecturers in the conduct...

  • Senior Technical Support Engineer

    1 day ago

    Singapore ASMPT SMT Solutions Full time

    Role: As a Senior Technical Support Engineer, the candidate will be responsible for providing 1st and 2nd level technical support to local customers, as well as regional and global escalation support for the company's equipment. The candidate is expected to follow up on open issues until they are resolved and communicate solutions to regional service teams...

  • Senior Technical Support Specialist

    2 weeks ago

    Singapore beBeeTechnical Full time $4,000 - $8,000

    Job Title:Senior Technical Support SpecialistAbout the Role:We are seeking a highly skilled and experienced Senior Technical Support Specialist to join our team. As a Senior Technical Support Specialist, you will be responsible for providing technical support and troubleshooting assistance to clients. You will work closely with senior engineers to plan,...

  • Technical Officer

    2 weeks ago

    Singapore Institute of Technical Education Full time

    Overview Technical Officer - School of Engineering (Electrical Dept) (ITE College West)at Institute of Technical Education Join to apply for the Technical Officer - School of Engineering (Electrical Dept) (ITE College West)role. The TO will support policies and schemes ensuring the smooth operation of workshops, labs, and specialised equipment, and will...