Field Operations Engineer

As a Field Operations Engineer specializing in Submarine Cable Landing Stations, you will be a pivotal member of our team, responsible for ensuring the seamless operation and maintenance of our critical submarine cable infrastructure. This hands-on role involves applying your expertise in SDH, DWDM, and Ethernet technologies to manage daily operations, conduct essential network testing, and execute complex project implementations and migrations. You will be instrumental in troubleshooting intricate issues, adapting quickly to new challenges, and maintaining the high availability of our global network. This position demands a proactive, detail-oriented individual who thrives in a fast-paced environment, capable of working independently and contributing significantly to the reliability and performance of our advanced communication systems.
Key Responsibilities
Operations and maintenance support of network equipment -DWDM/SDH/Ethernet/IP/MPLS, Transmission Equipment, Submarine Cable Landing Stations’ SLTEs.
Resolve proactive and reactive L1 faults arising in the network equipment or individual customer circuits by analyzing, troubleshooting and incident response on the system. Communicate with NOC technicians and/or local service providers and track those problems through to resolution.
Service Delivery/Provisioning support of Carrier/Metro Ethernet, SDH/DWDM, IP/MPLS, Voice, International customer / backbone circuits and last mile links through daily interaction with internal Service Delivery teams. Responsible for layer-1 & layer-2 testing using optical test equipment.
Installation and Commissioning of Transmission/DWDM, IP/ MPLS, Ethernet, Voice or any other network devices through internal projects and perform upgrades within the existing system as per the project plans and scope of work provided by Engineering/ PM.
Supporting submarine cable repair by performing required operations in the PFE, running COTDR tests as required through interactions with the cable repair ship that carry out the subsea cable repair work on a 24/7 basis.
Maintaining accurate inventory of hardware assets (periodic physical asset audits), upkeep perfect circuits/networks records, timely update of OSS/BSS tools, adhering to all internal/external audit requirements including the upkeep of the accuracy of all network operations relevant data, follow all internal process/procedures diligently.
Requirement to perform rotational shift and weekly 24/7 standby duties. Involves frequent travelling to multiple other PoPs (around 20) within Singapore for the operation and maintenance related activities. Travel, when necessary to overseas PoPs/ network sites in Malaysia, Indonesia, Thailand, Vietnam, Bangladesh, Brunei for the network implementation/ deployment works.
Perform network circuits migration (physical/optical layer migration of multiple links from one device to another in a phased manner to meet network infrastructure’s new platform upgrades).
Ensure necessary coordination on certification field level testing. Coordinate with the technical teams for new enhancements issue resolution.
All or any other work arising out of the business/operations requirement -not limited to maintaining the sanity/ hygiene of the datacentre environment, movement of hardware assets within Singapore offices, carry out any ad hoc jobs.
Track and monitor the environmental performance to ensure minimal interruption to network transmission and or network switches.
Lead, drive and monitor all maintenance and cost savings activities related to facilities including facility maintenance and thereby ensuring sufficient focus on optimizing the cost of facility infrastructure while maintaining reliability both in terms of operations and capital investments.
Create and maintain infrastructure necessary for the growth and upkeep of field and network operations to drive network efficiency and availability.
May be an individual contributor or may lead a team through application of deep knowledge of one job area or broad knowledge of several job areas within Network Operations Support.
Operational role responsible for setting objectives and delivering results that have a significant impact within the context of a wider operational area. Identifies problems and updates or modifies working methods in own role without the benefit of defined procedures
Minimum qualification & experience
4-6 years of relevant experience with Bachelor’s degree in Science or Engineering.
Good understanding and working knowledge of SDH, DWDM / Submarine cable system operations, Ethernet technologies and structured cabling. Should have used and be familiar with SDH/DWDM, Ethernet, OTDR, COTDR network testing equipment.
Networks Project Implementation, migration of circuits/equipment experience.
A fast learner with multitasking skills and ability to work under pressure and perform given task with minimal to no supervision.
Possess analytical and troubleshooting skills and knowledge that allows you to adapt effectively in dealing with unfamiliar issues, challenges and problems.
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