Head (Special Projects)

Overview The Head (Business Planning & Execution)will drive strategic and operational transformation across our E-Commerce verticals - Super, Cheers, Unity, Hyper, Finest, Own Brands & Food Services. This role partners closely with the MD (E-Commerce) & Chief Omnichannel COE to design and execute end-to-end initiatives that enhance scalability, improve customer satisfaction, and streamline fulfillment and partner experiences. This is a high-impact leadership role requiring digital maturity, commercial sharpness, and the ability to lead transformation across diverse business models. Key Responsibilities Strategic Planning & Transformation Leadership: Serve as a strategic partner to the MD (E-Commerce) & Chief Omnichannel COE to develop and execute transformation roadmaps aligned with business goals. Strategic Planning & Transformation Leadership: Drive cross-functional alignment on strategic priorities including last-mile, digital fulfillment, customer journey optimization, and platform innovation. Strategic Planning & Transformation Leadership: Lead high-impact transformation programs to modernize operations, optimize cost, and improve agility. Project Management and Execution: Lead end-to-end project management for transformation initiatives, from scoping to delivery and post-implementation review. Project Management and Execution: Ensure milestones, budgets, and resource plans are met across multiple complex workstreams. Project Management and Execution: Apply agile methodologies to foster speed, transparency, and accountability. Change Management & Stakeholder Engagement: Partner with functional heads across operations, tech, product, supply chain, and finance to ensure buy-in and smooth execution of change initiatives. Change Management & Stakeholder Engagement: Design and implement change management strategies, training programs, and communications to drive adoption across the organization. Change Management & Stakeholder Engagement: Provide regular updates to executive leadership on transformation progress, risks, and impact. Digital Operations, Process Improvement and Technology Enablement: Oversee the redesign and digitalization of key E-Commerce processes with a focus on automation, scalability, and performance uplift. Digital Operations, Process Improvement and Technology Enablement: Leverage data and operational KPIs to continuously improve cost-efficiency, fulfillment experience, and customer satisfaction. Digital Operations, Process Improvement and Technology Enablement: Champion the adoption of next-gen systems and platforms (e.g., OMS, WMS, AI-driven forecasting, personalization engines). Digital Operations, Process Improvement and Technology Enablement: Drive seamless integration across logistics, merchandising, supply chain, and service functions. Digital Operations, Process Improvement and Technology Enablement: Lead and co-create transformation projects across business lines, including technology enablement, structural change, and new capabilities development. JOB REQUIREMENTS EDUCATIONAL QUALIFICATIONS Bachelor’s degree in Business, Engineering, or related field (MBA preferred)RELEVANT KNOWLEDGE AND EXPERIENCE 10+ years of relevant experience in E-Commerce, digital transformation, or operations strategy, including at least 3-years in a leadership role Proven success in leading large-scale transformation initiatives in an omnichannel or E-Commerce environment Strong analytical, project management, and change leadership capabilities Excellent communication and stakeholder engagement skills across senior and operational levels Experience working in a matrixed or fast-paced, high-growth organization SKILLS NOT APPLICABLE #J-18808-Ljbffr