Customer Success Manager

2 weeks ago

Singapore UnderwriteMe Full time

Overview
UnderwriteMe
is a UK based Insurtech creating disruptive SaaS solutions for the insurance industry. We are on a mission to make life insurance more widely accessible, providing technology to ensure people and their loved ones are protected when the inevitable happens.
UnderwriteMe is wholly owned by Pacific Life Re but operates as an autonomous business within the company. This gives us the best of both worlds - the freedom to act like a technology scale-up, with the stability of a large company meaning longer-term thinking and no last-minute pivots to gain our next funding round. Pacific Life Re became 100% shareholder of UnderwriteMe in 2017 given the strategic synergy with its reinsurance business.
About the Role
We're looking for a passionate and proactive
Customer Success Manager
(CSM) to join our team in
Singapore . In this role, you will have two main responsibilities: In Customer Success you will be the primary point of contact for a portfolio of customers, ensuring they gain maximum value from our solutions. You'll be responsible for project delivery, nurturing strong relationships, driving retention and expansion, and acting as a strategic advisor across the customer lifecycle. In this role you will also be responsible for collaborating on defining and documenting our implementation processes to support our CS operations globally. You will ensure our services are delivered in a consistent high-quality approach across all our regions globally. This is a key role within our Global RevOps team, requiring strong communication, commercial acumen, and a collaborative approach to customer success. You'll work closely with product, implementation, sales, and support teams to deliver exceptional customer outcomes.
What You Will Be Doing
Customer Relationship Management: Build trusted, long-term relationships with key customer stakeholders. Understand their strategic goals and how our platform supports them.
Project Delivery: Lead the delivery of customer implementation or enhancement projects, ensuring timelines, scope, and quality standards are met.

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