Logistics (Customer Service Operations) Director
2 weeks ago
Logistics (Customer Service Operations) Director At Gain City, we deliver expertise and quality solutions in air-conditioning, home appliances and consumer electronics. Established in 1981, Gain City is a trusted household name in Singapore. We take pride in our strong customer focus, innovative spirit, and commitment to service excellence. With a dynamic workforce and a network of stores and service centres island wide, we offer a vibrant and growth-oriented environment where employees are empowered to thrive, take ownership and make a real impact. About the Role We are seeking a detail-oriented and customer-centric Logistics (Customer Service Operations) Director to lead our Customer Service Operations division, supporting the operational and commercial needs of the Gain City group of companies. Beyond overseeing daily service operations and ensuring a positive and unified customer experience across all touchpoints, you will be responsible for delivering operational excellence, seamless service delivery, continuous improvement and leading the adoption of technology to enhance daily operations. Your leadership will ensure that every customer interaction reflects our commitment to service excellence and reliability. Key Responsibilities Oversee daily operations of the customer service teams to ensure timely and appropriate responses to customer enquiries and feedback Lead the resolution of high-impact escalations and service disruptions, ensuring clear communication and effective recovery plans Lead, coach and develop high-performing teams of managers and frontline agents to drive engagement and continuous performance improvement Develop and implement customer service frameworks, standards and procedures that support long-term business goals and enhance customer satisfaction Explore, evaluate and adopt customer support tools and platforms to automate processes and improve service capabilities Set and monitor KPIs such as response time, resolution rate, CSAT and first-contact resolution, and identify areas for improvement Produce comprehensive reports and actionable insights on customer trends, pain points and service metrics to support strategic decision-making Ensure full compliance with government regulations and internal SOPs Qualifications and Requirements A minimum of a bachelor’s degree in business administration, communications, operations management or a related discipline A minimum of 5 years of experience in customer service operations, with a minimum of 2 years in a leadership role Experience in managing customer service teams at scale and in hybrid environments Proficient in customer support tools and platforms Strong analytical and problem-solving skills Experience in service industries such as retail or e-commerce is a plus Able to commit to working on alternate Saturdays What We Offer At Gain City, we are committed to the growth and development of our employees. You will be offered various learning and development opportunities and a collaborative, forward-thinking and growth-focused work environment to thrive in your career. You will also receive a comprehensive benefits package. Join Our Team If you are passionate about leading high-performing service teams and driven to shape exceptional customer experiences at scale, apply now to be a part of our growing team Note Position may be adjusted to Senior Manager based on experience Only shortlisted candidates will be notified Be careful - Don’t provide your
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Singapore Gain City Group of Companies Full timeAbout Gain City At Gain City, we deliver expertise and quality solutions in air-conditioning, home appliances and consumer electronics. Established in 1981, Gain City is a trusted household name in Singapore. We take pride in our strong customer focus, innovative spirit, and commitment to service excellence. With a dynamic workforce and a network of stores...
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Singapore Yusen Logistics Full time**Overview**: Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities - through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture...
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Customer Service Officer
1 week ago
Singapore ALLIGATOR LOGISTICS PTE LTD Full time**Job Description**: - To assist logistics Manager with documentation and shipping arrangements. - Handle LCL/FCL for import/export processing. - Prepare and check all shipping documents to ensure that they are comply with import/ export rules and regulation. - Manage daily operations and respond to customer inquiries and requests - Process inquiries and...
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Channel Operations Director
1 day ago
Singapore IVOLOGY CONSULTANCY PTE. LTD. Full timeA CHANNEL OPERATIONS DIRECTOR (LOGISTICS) **manages complex logistics solutions for customers, overseeing their business development, implementation, and optimization to ensure efficient movement and distribution of goods**. This executive-level role focuses on streamlining supply chain operations, reducing costs, and maintaining high service levels by...
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Customer Service Officer
2 weeks ago
Singapore COGENT AUTOMOTIVE LOGISTICS PTE. LTD. Full timeCompany Description Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, freight forwarding, container and ISO...
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Customer Service Officer
1 week ago
Singapore COGENT AUTOMOTIVE LOGISTICS PTE. LTD. Full timeCompany Description Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, freight forwarding, container and ISO...
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Logistics Customer Service Executive
1 week ago
Singapore POH TIONG CHOON LOGISTICS LIMITED Full time**Responsibilities** - Co-ordinate with customer for all shipments - Book vessel with shipping line - Prepare labels for marking and re-branding of cargoes - Co-ordinate with Transportation Department for transportation & shipping requirements - Generate Picking instruction - Prepare shipping documentation - Perform entries in WMS and SAP - Procure freight...
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logistics operation executive
2 weeks ago
Singapore PERUMAL SERVICE Full timeJob Duties :Oversee daily logistics operations, ensuring timely and accurate deliveries across our networkMonitor performance metrics and proactively identify areas for improvementCollaborate with tech and customer service teams to resolve operational bottlenecksImplement and refine SOPs to uphold high standards of service and efficiencyLead initiatives to...
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Logistics Customer Service Executive
2 weeks ago
Singapore Ascendt Logistics Pte Ltd Full timeResponsibilities Manage customer accounts relating to warehousing and logistics requests. Respond to customers' emails and requests for inventory and delivery requests. Maintain accuracy of customers' inventory via WMS. Process customers' order requests and coordinate with warehouse team for pick and pack process. Be well versed in Excel and other basic PC...
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Logistics Operation Supervisor
24 hours ago
Singapore ARASAN LOGISTICS & SERVICES PTE. LTD. Full timeRoles & Responsibilities A **Logistics Operations Supervisor**in Singapore is responsible for overseeing the supply chain operations, ensuring smooth and efficient processes for the movement of goods. They manage logistics workflows, coordinate with stakeholders, and solve issues related to transportation, warehousing, and delivery. Here’s a typical job...
