Senior / Patient Service Associate, Pre-Operative & Admitting Services
1 week ago
Overview
You will deliver professional customer service to ensure smooth operation of the admission centres. This includes managing urgent admissions from outpatient clinics, appointment scheduling, payments, financial counselling and delivering pre-operative instructions to patients. In addition, you will maintain accurate patient records and documentation, as well as participate in quality improvement initiatives.
Responsibilities
- Deliver professional customer service to ensure smooth operation of the admission centres, including managing urgent admissions from outpatient clinics, appointment scheduling, payments, and financial counselling.
- Deliver pre-operative instructions to patients.
- Maintain accurate patient records and documentation.
- Participate in quality improvement initiatives.
Qualifications
- GCE ‘O’ / ‘N’ Level with at least 1 year of frontline customer service experience
- Customer-oriented with excellent interpersonal skills and attention to detail
- Experience with SAP system will be advantageous
- Able to work staggered hours between 8.30am and 6.30pm on weekdays
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