ICT Infrastructure Specialist

2 days ago

Singapore beBeeInfrastructure Full time

ICT Support Specialist

We are seeking a skilled ICT Support Specialist to join our team. As an ICT Support Specialist, you will be responsible for providing technical support and assistance to users in various locations.

Key Responsibilities:

  • Manage and monitor all installed systems and common infrastructure.
  • Install, configure, test, and maintain operating systems and system management tools.
  • Laptop/Desktop, Printer, Phone, Scanner, Corporate software setup for users.
  • Windows OS, AD, Office 365 local administration & file server management.
  • Handle user registration process for all group companies.
  • Network monitoring and troubleshooting (both LAN and WiFi).
  • User support as part of helpdesk & provide 1st and 2nd level support.
  • Provide onsite/remote troubleshooting and liaise with vendors and other ICT personnel for problem resolution.
  • Helpdesk system ticket monitoring & updating status on timely manner.
  • Maintain hardware and software inventory and keep it updated.
  • Proactively ensure the highest levels of infrastructure availability to users.
  • Maintain a high level of user satisfaction with quality customer service.

Requirements:

  • Degree/Diploma in Information Technology or a related subject.
  • 1 to 2 years' experience in Installing, configuring, and troubleshooting Windows based environments, Network administration and fine tuning.
  • Familiar with Office365.
  • Strong problem-solving skills and positive attitude.
  • Good coordination and communication skills with internal and external customers.
  • Able to work independently with minimum supervision.
  • Good team player and able to work under pressure.
  • Good to have networking knowledge (OSI Model).
  • Good to have Azure Cloud experience.
  • Good to have Manage Engine/Intune experience.
  • CCNA Certification will be an advantage.
  • Candidate with no experience are welcomed to apply.

What We Offer:

  • Opportunity to work with a dynamic team.
  • Competitive salary and benefits package.
  • Chance to grow and develop your career.

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