Senior Manager, Customer Experience

1 week ago

Singapore APBA TG HUMAN RESOURCE PTE. LTD. Remote Work Freelance Full time
Transform Customer Experience with Us
Are you passionate about using data and digital innovation to reimagine customer journeys? We're looking for a forward-thinking professional to help drive transformation efforts and deliver delightful, seamless service experiences . This role will be a 3-years contract position, with the possibility to convert into permanent.
What You'll Be Doing
  • Turn insights into impact - Analyze customer feedback and craft strategies that shape organisation-wide policies and streamline processes
  • Unlock the power of data - Lead analytics projects that uncover trends and deliver actionable customer service insights
  • Innovate with AI - Partner with industry experts to harness the potential of Generative AI and Agentic AI, implementing cutting-edge digital solutions that save time and boost efficiency
  • Redesign journeys - Work with stakeholders to co-create customer journeys that are intuitive, user-focused, and future-ready
  • Be a change catalyst - Drive change management initiatives and create communication strategies that bring people along on the transformation journey

What We're Looking For
  • A degree in any discipline (bonus if in statistics, data management, or similar fields)
  • 8-10 years of relevant experience, ideally in digital product management or a related role
  • Proven ability to enhance user experience through innovative digital solutions
  • Strong analytical skills - able to connect the dots, tell a compelling story, and translate ideas into practical workflows
  • Familiarity with Design Thinking, Behavioural Insights, or UX design methodologies is a plus
  • Excellent communicator and collaborator, skilled at engaging diverse stakeholders and spotting opportunities for innovation

If you thrive at the intersection of data, digital, and design - and love making a real impact on how people experience services - we'd love to hear from you
We regret to inform that only shortlisted candidates are notified.
Justin Lee
Registration No: R
APBA TG Human Resource Pte Ltd
EA License: 14C7275

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