Patient Experience Specialist

3 days ago


Singapore beBeeCustomerService Full time

We are seeking an individual to join our team as a patient experience specialist. In this role, you will be responsible for supporting the office of patient experience in managing feedback and responses within the hospital. ">

Key responsibilities include:

  • Attending to walk-in patients and families, as well as phone calls to the ope hotline
  • Reviewing and following up on feedback received, with appropriate actions taken when necessary
  • Compiling feedback documentation for filing and providing timely updates into the feedback database

Requirements for success in this role include:

  • A diploma in any discipline, preferably with relevant experience in the healthcare industry
  • Excellent interpersonal and communication skills (both verbal and written)
  • Effectively bilingual in English and a second language
  • Able to handle high work volumes and work at a fast pace with accuracy
  • Enjoys engaging people and thrives on working in a team
  • Proficient in Microsoft Office applications

Skill sets that would be beneficial in this position include multitasking, administration, good communication skills, feedback, teamwork, and customer service experience.



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