Senior UX Designer

Senior UX Designer (Ministry of Education - Corporate Finance Systems)
About GovTech
GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.
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Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today
Learn more about GovTech at tech.gov.sg.
Purpose & Objectives:
The Senior UX Designer will lead design and user experience efforts focused on enhancing MOE’s Corporate Finance Systems for school and HQ admin users. This role requires a strong service design approach to improve workflows, simplify complex processes, and optimize overall usability for administrative users across the organization.
Objectives:
Develop user-centric solutions that streamline corporate finance processes and enhance productivity for school and HQ admin users.
Apply service design methodologies to deeply understand pain points, optimize user journeys, and improve usability.
Drive the design-thinking process to create intuitive, efficient, and practical digital solutions for finance systems.
Lead research, prototyping, and usability testing to ensure alignment with user needs and expectations.
Focus on understanding and enhancing a specific corporate finance service system undergoing digital transformation during the initial 6-12 months.
Key Responsibilities
1. Service Design and User Research:
Conduct user interviews, focus groups, and usability testing to gather insights from school and HQ admin users.
Facilitate kick-off workshops to gather objectives, understand workflows, and align on business requirements.
Map out user journeys and pain points to identify opportunities for improvement.
Focus on improving a specific corporate finance service system undergoing digital transformation during the initial 6-12 months.
2. UX Design, Prototyping, and Testing:
Design wireframes, prototypes, and user flows to visualize and communicate concepts effectively.
Validate designs through user feedback and usability testing to ensure efficiency and relevance.
Conduct iterative testing and refinement to continuously enhance user experience.
Manage the end-to-end design process, from ideation and prototyping to final implementation guidance.
3. Stakeholder Engagement and Collaboration:
Collaborate with MOE stakeholders, product teams, and finance system users to ensure solutions meet business objectives.
Facilitate workshops and ideation sessions to co-create solutions that address user needs and streamline workflows.
Clearly communicate design decisions and insights to stakeholders and project leads.
Skills, Behaviours, and Attributes Needed
Service Design Expertise:
Proficiency in research, ideation, prototyping, and user testing with a user-centric approach.
UX Design Proficiency:
Skilled in creating wireframes, prototypes, and user flows using standard UX tools.
Facilitation Skills:
Ability to conduct workshops and collaborative design sessions to align stakeholders and gather insights.
Communication Skills:
Strong ability to articulate design concepts and decisions clearly and effectively.
Proficiency in UX Design Tools:
Competent in using tools like Figma, Sketch, Adobe XD, or equivalent.
GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe it is key to innovation. Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks. We champion flexible work arrangements (subject to your job role) and trust you to manage your time to deliver your best.
Learn more about life inside GovTech at go.gov.sg/GovTechCareers
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