National Library Board | Manager/Senior Manager, Operational Excellence
17 hours ago
What the role is:
As Senior Manager/ Manager, Operational Excellence in the Human Resource Division, the job holder plays a critical role in ensuring that all standard operating procedures (SOPs) are well documented, maintained, and aligned with the organisation's standards. This role supports the organisation's mission to streamline HR processes and enhance operational efficiency by collaborating with cross-functional teams and ensuring compliance with industry standards.
What you will be working on:
Collaboration & Communication:
Collaborate with cross-functional teams to gather information and understand existing workflows, processes, and procedures. Facilitate regular reviews of SOPs to identify areas for improvement and integrate stakeholder feedback.
Documentation & Compliance:
Draft, edit, and format existing and new SOPs to align with the organisation's updated templates and standards. Review and analyse existing SOPs for accuracy, clarity, and relevance, and propose format changes if required. Maintain an organised repository of SOPs and track document versions for auditing and updates.
Process Improvement:
Lead the review of standard operating procedures (SOPs), propose and guide team members in using prevailing tools, techniques, and methodologies to streamline or refine HR processes.
What we are looking for:
At least 3 years of experience in SOP documentation and management, preferably within an HR environment.
Skilled in business process reviews and re-engineering.
Strong attention to detail and organizational skills.
Excellent written and verbal communication skills.
Proficiency in using documentation tools and software, e.g. Visio.
Ability to work collaboratively with diverse teams and stakeholders.
About SkillsFuture Singapore:
SkillsFuture Singapore (SSG) is a statutory board under the Ministry of Education (MOE). It will drive and coordinate the implementation of the national SkillsFuture movement, promote a culture and holistic system of lifelong learning through the pursuit of skills mastery, and strengthen the ecosystem of quality education and training in Singapore. SSG will strengthen the adult training infrastructure by taking on all existing functions of the Committee for Private Education (CPE) and guide the Institute for Adult Learning (IAL) to enhance the capabilities and professionalism of adult educators. SSG will play a key role in the quality assurance for private education institutions and adult training centres. Together with educational institutions and training partners, SSG will ensure that students and working adults have access to high quality, industry-relevant training throughout life. SSG will also bring together synergies in continuing education and training (CET) and pre-employment training (PET), so skills requirements will continue to meet the demands of different sectors of the economy.
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