Senior Technical Support Engineer
5 days ago
Senior Technical Support Engineer - Focused Services (Cortex XDR)Our Mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. As a Senior Technical Support Engineer, you will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your Impact: Respond to user-reported issues in adherence to established Service Level Agreements Triage customer reported issues and respond to them via ticketing system, phone or remote sessions Perform advanced troubleshooting at the application level and OS level, using your knowledge and relevant expertise Identify the area of fault (code, environment, or configuration) and work with the appropriate team(s) to implement the fix Provide timely feedback on the development process on customer-reported product problems Document actions to effectively communicate information internally and to customers Facilitate root cause investigations and manage the implementation of corrective and preventative measures Qualifications: Required strong experience with Windows OS, Linux OS and macOS based applications (Installation, troubleshooting, Debugging)Experience understanding malware, exploits, operating system structure, and behavior Experience with Android OS based applications (Installation, troubleshooting, Debugging)Strong experience with MS environment (SCCM, GPO, AD, MSSQL, IIS)Experience with EndPoint security software is a plus (Antivirus, DLP, IPS, NAC)Knowledge of SIEM, vulnerability management tools, and firewalls Experience with batch scripting and Python is a plus Strong ability to independently troubleshoot, reproduce issues and identify possible workarounds in broad, complex, and unique environments with mixed applications and protocols required Knowledge of Cloud infrastructure is a plus Mandarin Language skills Knowledge of VDI (VMWare Horizon, Citrix XenApp, and XenDesktop) is a plus 5+ years of relevant experience with strong communication and customer service skills We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. #J-18808-Ljbffr
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Technical Support Engineer
2 weeks ago
Singapore Sheng Siong Group Full timeTechnical Support Engineer / Senior Technical Support Engineer Provide technical support to end-users, resolving hardware and software issues efficiently. Prepare technical report on support issues, including feedback, analysis, and recommendations for improvement. Maintain, troubleshoot, and support IT equipment such as laptops, desktops, printers, network...
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Senior Technical Support Engineer
4 days ago
Singapore BELFOR (ASIA) PTE LTD Full timeAs part of our business active development and expansion plan, we have an immediate vacancy for the role of Senior Technical Support Engineer. BELFOR is in the disaster recovery and decontamination business, we have solid footprint across Singapore islandwide and the Asia countries. Being established and professional, our specialists are champion in the...
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Singapore Comaea Consulting Pte Ltd Full time**Job Information**: Industry **Marine** *** Work Experience **5+ years** *** Salary **Attractive** *** City **Singapore** *** State/Province **South West** *** Country **Singapore** *** Zip/Postal Code **079026** Our client is an international marine capital equipment manufacturer and a leader in the marine industry in its...
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Senior Technical Support Engineer
2 weeks ago
Singapore ASMPT Full timeRole: As a Senior Technical Support Engineer, the candidate will be responsible for providing 1st and 2nd level technical support to local customers, as well as regional and global escalation support for the company’s equipment. The candidate is expected to follow up on open issues until they are resolved and communicate solutions to regional service teams...
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Technical Support Engineer
3 days ago
Singapore NOV Full timeTechnical Support Engineer – NOV Join NOV as a Technical Support Engineer to provide on‐site support for oil and gas equipment. Responsibilities Investigate and resolve field failure issues at shipyard and customer sites. Co‐ordinate manpower and resources to address urgent and major product quality or installation problems. Prepare training materials,...
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IT Support Engineer
4 days ago
Singapore IT Support Full timeWe're looking for **Desk-site Support Engineer** in Singapore With the following requirements/skills: Basic network skill - W10 - Office 365 - Active directory - Language : English Soft skills: - Takes / shows initiative - Can work independent and is also a team player - Takes responsibility **Contract duration**= 12 months (Extendable) **Location**:Great...
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Senior Technical Support Engineer
3 days ago
Singapore Binance Full timeSenior Technical Support Engineer (API Trading)Crypto Jobs Job Description Job Title: Senior Technical Support Engineer (API Trading)Location: Singapore (Remote; flexible across LATAM/EU/MENA/APAC regions)About Binance Binance is the world’s largest cryptocurrency exchange and a leader in the blockchain ecosystem, serving over 250 million users across 100+...
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Technical Support Engineer
2 weeks ago
Singapore Hikvision Singapore Full timeDirect message the job poster from Hikvision Singapore Hikvision provides a broad range of physical security products, covering video security, access control, and alarm systems. We also provide integrated security solutions powered by AI technology to support end-users with new applications and possibilities for safety management and business intelligence....
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Technical Support Engineer, Senior Team
2 weeks ago
Singapore Fireblocks Full timeTechnical Support Engineer – Senior Team Location: Singapore Fireblocks is transforming the way businesses interact with digital assets. As adoption of blockchain technology accelerates across industries, our platform and secure network have become essential infrastructure for banks, financial institutions, and Web3 innovators. Clients such as BNY Mellon,...
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Technical Support Engineer
3 days ago
Singapore Toku Full timeOverview Technical Support Engineer at Toku . We are seeking a highly motivated and technically proficient individual to join our company as a Technical Support Engineer. As a vital member of our team, you will be responsible for promptly addressing customer issues and providing support while playing a key role in developing and optimizing customer support...
