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Satair - Customer Resolution Specialist - Airbus Channel, APAC (H/F) - SATAIR PTE LTD
2 weeks ago
Job Description: This job is based in Satair Pte Ltd, an Airbus Services Company. This role focuses on ASPAC customers for material order related actions within the Material, Logistics and Suppliers organization. The responsibilities include order processing, administration and management of material orders received from Airbus customers (airlines, maintenance and repair organizations (MROs) and other customers/suppliers). Contribute to customer satisfaction by providing high quality responses to all customer related requests for spare parts and related services.
Responsibilities
Responsible for the order processing, administration and management of Material orders received from customers (airlines, maintenance and repair organizations - MROs and other customers/suppliers).
Build and maintain strong customer satisfaction with quick response times as well as honest and qualified responses to all customer requests and inquiries. This includes handling and timely follow up on quotations, orders, backorders, customer complaints and claims.
Proactively update customers on status of enquiries and deliveries.
Handle invoice discrepancies in a timely fashion to support Sales and Finance in the Accounts Receivables.
Secondary Responsibilities
Ensure that customers receive full support for their spares orders issues. This includes the internal management of orders, actively working customer order backlog, addressing customer complaints related to material orders as well as the follow-up of customer requests in coordination with all the departments involved in spares ordering.
Organize and conduct regular
