Branch Executive

2 days ago


Singapore HAPPY FISH SWIM SCHOOL PTE. LTD. Full time

Job Summary As a Branch Associate / Executive, your mission is to create a welcoming environment for infants, toddlers, and their families, while supporting coaches and driving branch growth. You will blend five-star customer service with smooth daily operations, data-driven class optimisation, and goal-oriented sales to ensure every family enjoys an exceptional Happy Fish experience. Work Schedule 5 days work week (43.75 hours)(Both Weekend Required to Work, Unfixed off and rest day on weekday)Weekday - 11am to 9pm / 10:30am to 8:30pm / 10 am to 8pm / 9 am to 7pm Weekend - 8am to 6pm / 8:30 to 6:30pm Job Responsibilities Front-of-House Service Extend the signature Happy Fish Greeting to all walk-in and trial class pre-booking families, ensuring a warm and professional welcome. Address enquiries accurately and efficiently, resolving routine issues at first contact. Capture guest feedback and escalate service observations to the Branch Manager for continuous improvement. Infant & Toddler Care Provide supervised, short-term care for infants and toddlers while parents wash up post-lesson. Engage with young children through safe, age-appropriate play that reinforces a positive swim-centre experience. Sales & Revenue Generation Convert enquiries, trials, and leads into confirmed class enrolments. Proactively secure package renewals prior to expiry and recommend relevant retail add-ons (e.g., swim gear). Maintain accurate lead data in the CRM, prepare quotations, and conduct timely follow-ups via WhatsApp or email. Consistently meet or exceed monthly sales targets to qualify for tiered incentive payouts. Coach Partnership & Class Optimisation Serve as the primary liaison between parents and coaches regarding student progress and level advancement. Analyse weekly utilisation reports and recommend class merges or transfers to maximise average headcount. Coordinate make-up lessons and communicate schedule adjustments promptly to all stakeholders. Scheduling & Administrative Control Maintain up-to-date class rosters and coach assignments with zero tolerance for discrepancies. Issue timely reminders to parents and coaches on lesson start dates, make-up sessions, and



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