Butler Coordinator

2 weeks ago

Singapore RAFFLES SENTOSA SINGAPORE Full time
Job Description
  • Answer the telephone as per Raffles brand standards and telephone etiquette guidelines.
  • Monitors Message Box task completion that are assigned to the butler team.
  • Execute all mise-en-place duties and responsibilities as directed, on time, according to the predetermined standards.
  • Set up and prepare private dining condiments, utensils and trays in accordance with the departmental standards.
  • Adhere to the gust recognition program by being familiar with the names of the in-house guests and by greeting the guests by name.
  • Present food and beverages in a manner which ensures that departmental standards are maintained, and guest satisfaction is maximized.
  • Enquire about the satisfaction with food and beverages, and about the service provided by communicating directly with guests.
  • Have thorough knowledge of the menu, drinks list and wine list and to be able to respond to guest inquiries and to up-sell appropriate food and beverage items.
  • Ensure that guests expectations are met or exceeded by providing an efficient, friendly and attentive service.
  • Knows all arrival lists in advance and guest profile, including companions 'preferences as submitted by the butlers.
  • Curates experiences to include all possible hotel and city activities, bespoke services, and rituals during the guest's stay that are personalized as per record of preferences;
  • Follows-up on butlers on guest activities to ensure service was/is being delivered well.
  • Track and monitor services to be performed by other operational departments are met and that butlers follow-through with scheduled requests (turndown, maintenance, F&B) are met. Qualifications
    • A passionate positive personality with excellent eye for detail who can work under pressure with minimal supervision.
    • Good organizational skills, problem solving skills and engagement with guests to anticipate their needs.
    • Commitment to meet and exceed all performance standards.
    • Constantly look to develop own professional skills and abilities.
    • Adherence to Standard operating procedures
    • Ability to work a multi-cultural workforce.
    • High level of integrity, promptness, creativity, enthusiasm, dedication, time management, Team work, flexibility and support for continuous improvement
    • Good knowledge of the entire Housekeeping Operations
    • Knowledge of Opera Property Management System preferred.
    • Curiosity, listening skills
    • Strong ability and knowledge of Microsoft Office Suite (Excel, PowerPoint, etc.).

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