KYC Operations Specialist

7 days ago

Singapore MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD Full time
Roles & Responsibilities

The KYC operations team is responsible for managing day-to-day client service and KYC events through the full life cycle of a client's relationship. This includes the conduct of KYC checks at initial client onboarding, new entity and product onboarding, periodic reviews, ongoing maintenance, as well as the management of the customer service call center, handling customer queries and escalations.
The KYC Operations team works together with all internal teams to ensure all service requests can be executed promptly without flow-back, and an overall seamless customer experience is delivered. Job responsibilities include but are not limited to:
Onboarding - documentation review

  • Reach out to customers to obtain KYC information and documents, address any queries or clarifications raised by customers while maintaining a customer-oriented service attitude.
  • Review and ensure that all information and documents collected are good to satisfy regulatory requirements.
  • Perform ownership drilldown, duly identifying the ultimate beneficial owners of the company and completing relevant ID&V (Identity Verification).

Screening

  • Perform screening of customer names against lists, discount and mitigate screening hits for prospective and existing customers.
  • Conduct outreach to customers to obtain relevant information to address screening alerts.

Enhanced Due Diligence

  • Perform background checks and conduct interviews with customers including any SOF/SOW corroboration.
  • Assess the risks associated with the customer KYC profiles for onboarding.

Job Requirements

  • Degree holder with 3 - 5 years of KYC/AML experience working with corporate banking clients, with client facing experience.
  • AML certification is advantageous.
  • Proficiency in the Singapore AML/CFT regulations and guidelines.
  • Ability to organize and prioritize workload, deliver all commitments on time under minimal supervision.
  • An accountable team player with collaborative spirit, ability to build rapport with internal stakeholders and customers, inspire and motivate team members.
  • Entrepreneurial mindset – overcome challenges with creative thinking and innovative solutions.
  • Excellent communication skills to liaise with stakeholders.

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with | Personnel Reg No.: R | EA License: 02C3423

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Tell employers what skills you have
Background Checks
Excellent Communication Skills
Due Diligence
Know Your Client - KYC
Compliance
Banking
AML
Team Player
Regulatory Requirements
Customer Service
Screening
Creative Thinking

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