Assistant Store Manager

The Assistant Store Manager is responsible for the overall store management by efficiently leading a team and ensure smooth operations to optimize sales and deliver outstanding customer service. Be an ambassador of Sephora and embrace working in a fast paced environment. Responsibilities: (1) People Management Recruit & Retention Involved in the recruitment of store team together with HR department Maintain employee turnover and absenteeism Train and Develop Ensure all new joiners are well-trained and integrated into the environment Work with the Store Manager on training plans and objectives for the store team Coordinate training schedules and follow up with the Store Manager Develop the Store team individual career path Performance Management Work with the Store Manager on individual and store objectives / KPIs Conduct annual, half yearly and quarterly individual performance review with the Store team Provide constructive feedback and constantly provide coaching to the team for improvement Propose internal promotions and transfers when necessary Organize and Animate Conduct the Store team briefing every shift Plan a well-organized store roster according to daily traffic and sales trend, optimizing the team resources Ensure that the team's grooming and behavior are according to the store's SOP Work with the Store Manager on any disciplinary issue Demonstrate the Sephora DNA to inspire and motivate the team Create a positive and exciting environment with great team spirit (2) Sales Management Drive Sales Responsible for daily store operations, achieving store sales and profitability and ensuring every customer receives great service experience Set and communicate the KPIs to the team during the daily briefing Communicate to the team on hourly sales achievements and take prompt action to achieve final goal when necessary Communicate and ensure that the team is aware of all the brand promotions mechanics and incentives Ensure that complimentary gift wrapping services are introduced, key product launches and initiatives are fully supported Be operationally hands‐on, working with the team on the sales floor to achieve KPIs set Optimize Store Profitability Keep abreast of direct competitors' promotional activities and propose action plan to the Store Manager Analyze the sales, KPIs, store's activity and propose action plan on a weekly and monthly basis Participate in cost management control Customer Service Build and nurture a strong relationship with loyal customers Constantly focus on new members recruitment (CRM) to achieve the KPIs set Coordinate with HQ CRM team to ensure smooth implementation of Sephora's CRM operations and policies Manage and resolve any customer's feedback Ensure that the every team member is trained on Mystery Shopper standard and the standard is practised consistently Merchandising Ensure that the store is in good condition i.e. shelves are replenished, fixtures are clean, testers and prices are present in good condition Ensure that the merchandising guidelines and planograms are followed according to the Merchandising Book and requirements Stock Management Monitor the stock inventory process to minimize shrinkage and accuracy in stock management; stock room is according to Sephora's guidelines and standards Liaise with Supply Chain team on any stock issue Cash & Till Management Train staff and enforce Sephora's cash handling and shortage prevention procedures Ensure that store funds and deposits are maintained in accordance with Sephora's policies (3) Others Ensure communication within Weekly Action Box is disseminated to the team and required actions are implemented and follow through Ensure store compliance with Sephora's audit processes and requirements Any other ad hoc duties assigned We would love to hear from you if you are someone with... 6 years' experience in store operations or sales management of which 3 years in leading and developing a team Experience in retail, FMCG or hospitality industry is preferred Good analytical skills with an eye for detail Proven leadership skills Strong interpersonal communication skills Service oriented with great passion for retail industry Proficient in MS Office #J-18808-Ljbffr