Business Operations Analyst

4 days ago

Singapore This is an IT support group Full time

Business Operations Analyst
Department: Head of Operations
Reporting to: Business Operations
About CMC Markets:
CMC Markets is a global leader in CFD trading and share investing. Our vision is to provide the ultimate online trading experience so everyone can achieve their financial potential. Since our launch in London in 1989, we've expanded globally with offices across Europe and Asia Pacific. Over 1.2 million clients make 67 million trades with us every year, and we're still growing.
Why you'll love working at CMC Markets:
Growth: CMFAS (Financial Regulatory) qualification, LinkedIn learning, internal opportunities, intensive training and support from the L&D team. Team: You'll work alongside a collaborative and diverse team with a supportive Team Leader that all value an amazing workplace culture. Social: We have our own in-house Culture Club that organizes activities such as parties, dinners, networking events, bowling, etc. We also have social clubs where like-minded colleagues can bond over ocean swimming, fine dining, or gaming. Perks: Day off for your birthday, free breakfast and coffee every day, additional day of leave after each year of service, volunteer opportunities, discounted rates at various retail stores.
ROLE AND RESPONSIBILITIES
Oversee payment operations, daily bank reconciliations ensuring transactions are processed efficiently, accurately, and in accordance with regulatory requirements.
Support trust banking operations, working closely with Finance to maintain account integrity.
Take ownership of payment function transfers, ensuring seamless handovers and continuity in operations.
Assist in fraud investigations, providing documentation and support to mitigate financial risks.
Coordinate remediation and resolution steps with the business for issues and incidents impacting the trading platform(s), inclusive of platform outages and associated impact on client orders and trades.
Provide trading operations support, including but not limited to handling internal service requests, operational requests, and partner agreements.
Maintain oversight of operational risks and escalate any critical issues to management.
Take ownership of client trade debtors through completion of various daily reports and liaise with internal teams for escalation in a timely manner.
Support in investigation of trade-related, debt-related, and liquidation issues, collaborating with relevant teams to determine root causes as required.
Responsible for distribution of incident communication to the business for system incidents and outages.
Provide second line support to the in-house trading platform including managing escalation from Client Services teams.
Assist in testing of system changes across trading systems as required as new changes or bug fixes are deployed.
Liaise with external vendors as appropriate to escalate problems (e.g. BNP, IRESS, FNZ, Morgan Stanley, Morningstar, Bloomberg, Paxos).
Contribute to plans for expansion, automation, and improvements in usage of these systems, which may involve some business analysis work and helping to document requirements for changes.
KEY SKILLS AND EXPERIENCE
Demonstrated troubleshooting, problem-solving, and critical thinking skills.
Excellent communication skills both written and oral including being able to tailor communication to the appropriate audience (e.g. technical vs non-technical).
Numerical proficiency is essential in this role.
Motivated individual that demonstrates attention to detail, self-autonomy, and a natural sense of urgency in all work undertaken.
Strong understanding and interest in equity markets.
Minimum 2-year experience in an operations or application support role preferably within Stockbroking; however, broader Financial Services will be considered.
Intermediate experience with Microsoft Excel. Basic knowledge of formulas, vlookups, and pivot tables are essential.
Desirable System Experience:
GBST Shares
GBST DCA
Salesforce
JIRA
KEY OBJECTIVES/KPIS
To be confirmed
CMC Markets is powered by our people. We are an equal opportunities employer and are committed to creating a diverse and inclusive workplace, where our people feel confident to be themselves, feel valued, and can do their best work. We don't just value differences and unique perspectives; we seek them out and invite them in, because we know it will lead to better outcomes for everyone.
The Company reserves the right to review, alter, and amend job descriptions from time to time in line with business requirements.
Job ID CMC4415
#J-18808-Ljbffr

  • Compliance and Control Business Analyst

    3 days ago

    Singapore Investment Analyst Association, Inc. Full time

    About the RoleWe are seeking a skilled Compliance and Control Business Analyst to join our team at the Investment Analyst Association, Inc. As a key member of our organization, you will play a vital role in ensuring the effective operation of our business.Key Responsibilities:Develop and implement strategies to improve KYC and onboarding...

  • Business Operations Analyst

    5 days ago

    Singapore Exceltec Property Management Pte Ltd Full time

    Business Operations Analyst Job DescriptionWe are looking for an experienced Business Operations Analyst to join our team at Exceltec Property Management Pte Ltd. In this role, you will be responsible for analyzing business operations and identifying areas for improvement.You will work closely with our management team to develop and implement strategies to...

  • Business Operations Analyst

    1 day ago

    Singapore Elitez Group Full time

    We are seeking a Business Operations Analyst to join our team at Elitez Group. As a Business Operations Analyst, you will play a crucial role in driving sales and profitability across outlets.About the Role:You will develop mastery in operations, including manpower scheduling, administrative tasks, and inventory control. Proper training for new employees and...

  • IT Business Analyst for Operational Efficiency

    5 days ago

    Singapore Singapore Airlines Full time

    Singapore Airlines is committed to delivering exceptional service and operational efficiency across all aspects of our business.We are seeking a highly skilled IT Business Analyst to join our Cabin Crew Business Technology Department, reporting to the SIA Cabin Crew Division.The successful candidate will play a critical role in analyzing business needs,...

  • Operations Business Analyst

    1 day ago

    Singapore Country Foods Pte Ltd Full time

    About UsCountry Foods Pte Ltd is seeking a highly skilled business analyst to join our team.This role offers an exciting opportunity to utilize your analytical skills and process knowledge to drive operational excellence and customer satisfaction.

  • Business Analyst for Managed Print Services

    5 days ago

    Singapore FUJIFILM Business Innovation Asia Pacific Full time

    Job DescriptionFUJIFILM Business Innovation Asia Pacific is seeking a skilled Business Analyst to join our team. As a key member of our managed print services division, you will be responsible for defining business value and developing winning strategies for global and regional enterprises.Your primary focus will be on quantifying managed service business...

  • Business Operations Risk Analyst

    4 days ago

    Singapore DBS Bank Limited Full time

    Group Operations plays a vital role in enabling DBS Bank to achieve its vision of being the best bank in the world. As an AVP, Business Analyst, Operations COO - Operational Risk Management, Group Operations, you will be part of the Core Analytics team.The key mandate of this team is to drive/enhance core risk data & analytics capabilities essential for key...

  • Operations Business Analyst

    4 days ago

    Singapore OCBC Bank Full time

    Job Description - Operations Business Analyst (AVP) (250000C9)Operations Business Analyst (AVP) - (250000C9)To support the Treasury Operations department by providing cost-effective solutions in the operations digitalization and transformation journey. Elicit requirements, understand the scope, and appreciate operations processes to design a blueprint of...

  • Business Analyst

    2 days ago

    Singapore Antaes Consulting SA Full time

    Antaes Consulting SA is seeking a highly skilled Business Analyst - Banking Operations to join our team.Job Description:The Business Analyst - Banking Operations will be responsible for performing business analysis activities related to Core Banking platforms, Corporate actions processing, payments, and reconciliation systems of International Wealth...

  • Business Operations Analyst

    5 days ago

    Singapore Manpower Staffing Services (S) Pte Ltd - Head Office Full time

    Job OverviewAt Manpower Staffing Services (S) Pte Ltd - Head Office, we are seeking a detail-oriented Business Operations Analyst to join our team. As a key member of our organization, you will play a vital role in ensuring the smooth operation of our business processes.Responsibilities:Our ideal candidate will be responsible for collating and managing all...

  • Business Analyst

    5 days ago

    Singapore The Family Business Consulting Group, Inc. (FBCG) Full time

    Sitting within the Reserve Management department, the front office business analyst/product owner is responsible for Managing the applications and processes used for portfolio management and trading of assets managed in-house. Work closely with portfolio management and trading functions to understand their business requirements, translating...

  • Technical Business Operations Analyst

    1 day ago

    Singapore ESR Group Full time

    The ESR Group seeks a technical business operations analyst to optimize our business operations through data-driven insights. In this role, you will gather business requirements, prepare functional specifications, and collaborate with vendors to deploy innovative solutions that drive business success.Key responsibilities include designing and implementing...

  • Business Operations Analyst

    6 days ago

    Singapore NTU (Nanyang Technology University- Main Office-HR) Full time

    Role Overview:We are seeking a highly motivated and experienced Business Operations Analyst to join our team at NTU. The successful candidate will be responsible for analyzing and improving business processes, leveraging their knowledge of Finance and Accounting, and experience with Finance ERP systems, preferably SAP.The role requires strong analytical and...

  • Business Operations Analyst

    5 days ago

    Singapore Trust Recruit Full time

    Job Summary:We are seeking an experienced Business Operations Analyst to join our team at Trust Recruit. In this role, you will be responsible for assisting in the preparation of monthly forecasts and proposals for corrective actions. Your analytical skills will be utilized to manage the consolidation of monthly forecasts, with a focus on providing detailed...

  • Business Analyst

    5 days ago

    Singapore OCBC Bank Full time

    Job Description - Business Analyst (Digital Operations) - Group Operations and Technology (240001AM)Business Analyst (Digital Operations) - Group Operations and Technology -(240001AM )About the Role: We are seeking a skilled and analytical Business Analyst to play a critical role in our digital transformation journey with regional responsibilities. As a key...

  • Operations Analyst

    5 days ago

    Singapore OCBC Bank Full time

    This is an exciting opportunity to join our digital operations team as a Business Analyst.You will be responsible for analyzing current business processes and identifying opportunities for digital transformation.Key Responsibilities:Work with stakeholders to gather and document detailed business requirements for digital transformation initiatives.Analyze...

  • Business Analyst

    3 weeks ago

    Singapore THE EDGE PARTNERSHIP HOLDINGS PTE. LTD. Full time

    Roles & ResponsibilitiesMy client is a leading airline committed to providing exceptional travel experiences. We are seeking a talented and analytical Business Analyst to join our team and support our strategic initiatives through data-driven insights and analysisBusiness AnalystPerform thorough business analysis to identify areas of growth, optimize...

  • Business Analyst

    2 weeks ago

    Singapore THE EDGE PARTNERSHIP HOLDINGS PTE. LTD. Full time

    Roles & ResponsibilitiesMy client is a leading airline committed to providing exceptional travel experiences. We are seeking a talented and analytical Business Analyst to join our team and support our strategic initiatives through data-driven insights and analysisBusiness AnalystPerform thorough business analysis to identify areas of growth, optimize...

  • Business Analyst

    5 days ago

    Singapore Acord (association For Cooperative Operations Research And Development) Full time

    As a Business Analyst specializing in risk and broking, you'll play a pivotal role in driving transformative initiatives within our organization. Your primary responsibility will be to lead the analysis, planning, and implementation of new technology systems aimed at enhancing our insurance broking placement process. Job Responsibilities: Lead the...

  • Junior Business Operations Analyst

    2 days ago

    Singapore This Is An IT Support Group Full time

    Business Operations RoleThis Is An IT Support Group is seeking a motivated Junior Business Operations Analyst to join our team. As a key member of our Accounts Payable department, you will be responsible for processing invoices, analyzing data, and identifying opportunities for process improvements.Key Responsibilities:Process invoices, including indexing,...