IT Business Analyst for Operational Efficiency

3 days ago


Singapore Singapore Airlines Full time

Singapore Airlines is committed to delivering exceptional service and operational efficiency across all aspects of our business.

We are seeking a highly skilled IT Business Analyst to join our Cabin Crew Business Technology Department, reporting to the SIA Cabin Crew Division.

The successful candidate will play a critical role in analyzing business needs, defining requirements, and supporting the implementation of IT solutions that drive operational efficiency and enhance business value.

Key Responsibilities

Requirements Gathering

The IT Business Analyst will collaborate with stakeholders to elicit, analyze, and document business requirements. This involves working closely with cross-functional teams to gather insights and recommend solutions that meet business needs.

Business Process Analysis

Evaluate current processes and identify areas for improvement, leveraging technology to enhance efficiency. The IT Business Analyst will work closely with IT teams to design and propose innovative solutions that meet business needs.

Solution Design

Work closely with IT teams to design and propose innovative solutions that meet business needs. The IT Business Analyst will create clear and concise documentation, including business requirements documents, process flows, and user stories.

Documentation

Create clear and concise documentation, including business requirements documents, process flows, and user stories. The IT Business Analyst will engage with stakeholders at all levels to communicate project status, gather feedback, and facilitate decision-making.

Stakeholder Management

Engage with stakeholders at all levels to communicate project status, gather feedback, and facilitate decision-making. The IT Business Analyst will assist in project management activities, including planning, execution, and monitoring of project deliverables.

Project Support

Assist in project management activities, including planning, execution, and monitoring of project deliverables. The IT Business Analyst will support user acceptance testing (UAT) to ensure solutions meet business requirements and quality standards.

Testing and Validation

Support user acceptance testing (UAT) to ensure solutions meet business requirements and quality standards. The IT Business Analyst will provide training and ongoing support to end-users to ensure successful adoption of new systems and processes.

Training and Support

Provide training and ongoing support to end-users to ensure successful adoption of new systems and processes. The IT Business Analyst will stay abreast of industry trends and best practices, recommending improvements to enhance business operations.

Continuous Improvement

Stay abreast of industry trends and best practices, recommending improvements to enhance business operations. A bachelor's degree in Business IT or IT-related discipline is required, along with 1-3 years of working experience in a similar role. Knowledge of Agile Methodology, data digital platforms, and ecosystem, and/or mobile application development would be advantageous.



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