guest relations manager

1 week ago


Singapore CHROME VENTURES PTE. LTD. Full time
Roles & Responsibilities

Guest Relations job duties include:

  • Compiling welcome folders that include maps, room service menus and information about amenities
  • Confirming travel arrangements and making adjustments for late checkouts and early check-ins as needed
  • Reviewing arrival lists to identify VIP guests
  • Greeting VIP guests and serving as a point of contact for handling their needs throughout their stays
  • Providing information about services, amenities and local attractions
  • Recording all customer interactions in a logbook or customer relationship management software program
  • Empathizing with upset guests and helping to resolve their issues
  • Assisting other staff members with maintaining coffee and breakfast areas in the lobby
Tell employers what skills you have
Fire Safety
Front Office
Ingredients
Entertainment
Restaurants
Travel Arrangements
VIP
Fitness
Guest Relations
Customer Relationship Management
Selling
Opera
French
Wellbeing
Hospitality

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