Feedback Resolution Specialist

1 week ago

Singapore beBeeCustomerService Full time

Job Title: Feedback Resolution Specialist

Our team is seeking a skilled Feedback Resolution Specialist to provide exceptional customer service and manage feedback across various levels. As a key member of our organization, you will play a vital role in ensuring timely and effective resolution of customer inquiries and concerns.

The successful candidate will have excellent communication skills, be able to work independently, and demonstrate a high level of empathy and understanding when interacting with customers. They will also be proficient in using technology to efficiently manage and track feedback, as well as possess strong analytical and problem-solving skills to identify and resolve complex issues.

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

Responsibilities:

  • Respond to customer inquiries and concerns in a timely and professional manner
  • Manage and resolve Level 1, 2, and 3 feedback in accordance with established procedures
  • Analyze and identify trends and patterns in customer feedback to inform process improvements
  • Collaborate with internal stakeholders to ensure effective communication and resolution of customer issues
  • Develop and maintain reports and dashboards to track key performance indicators

Requirements:

  • Bachelor's degree in Business Administration, Communications, or a related field
  • Minimum 2 years of experience in customer service or a related field
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Proficiency in Microsoft Office and ability to learn new technologies quickly

Benefits:

  • Competitive salary and benefits package
  • Opportunities for career advancement and professional growth
  • Dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

Other Information:

  • This role requires a high level of discretion and confidentiality when handling sensitive customer information
  • Must be able to adapt to changing priorities and deadlines
  • May require occasional travel to training or meetings

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