Logistics Coordinator

6 days ago


Singapore JointHire Singapore Pte Ltd Full time
Job Title: Logistics cum Customer Care Coordinator
Industry: Consumer Products / FMCG
Salary: SGD
About Us:
We make life more connected, entertaining, personalized and productive by designing and delivering smart products, systems, software and services that connect people wherever they are. We lead with integrity, innovate with intention, and drive operational excellence to inspire breakthrough performances that generate customer value and strong shareholder returns With more than 30,000 staff worldwide, over 50 million vehicles on the road today enjoy an enhanced driving experience thanks to our audio and infotainment solutions. We extend the same spirit of innovation to the world's leading performance and sporting venues, providing everyone with the best seats in the house.
Job Description:
- End-to-end order processing, including delivery process management.
- Manage order fulfillments, including SG warehouse operations into SG warehouses
- Monitor all shipments, including inbound shipment, process to outbound shipment release and coordinate system posting into SAP.
- Obtain shipping approvals from customers, release shipping instructions to Global warehouses.
- Collaborate closely with warehouses and forwarders on shipping arrangements and resolve shipping issues.
- Identify, report potential revenue losses due to shipments at risk/potentially drop out to Channel Sales Manager and Direct Manager. Identify gaps and opportunities to avoid risks.
- Work closely with customs brokers to facilitate smooth customs clearance processes
- Prepare, manage inbound and outbound shipment documentation
- Liaise with forwarders on shipment rates/freight quotes.
- Manage and support inventory, perform regular audits on inventory in Singapore.
- Prepare item lists for inventories and ensure physical stock counts tie to SAP systems.
- Ensure regular data maintenance of clean-up for inventories in SG warehouses.
- Support audit activities
- Other ad-hoc duties assigned by the company.
Key Responsibilities:
- Diploma or above in Business Management or related field required.
- At least 3 to 5 years working experience in customer service, logistics, supply chain functions required.
- Strong proficiency in Microsoft Applications (Word and Excel).
- SAP experience in Sales & distribution module and Order-to-Cash is essential. CRM experience is an added advantage.
- Knowledge in shipping procedures (air and ocean transportations, incoterms, key freight terminology) is beneficial.
- Results-driven with great attention to details required.
- Excellent written and verbal communication skills required.
- A team player who enjoys working with diverse cultures required.
- Ability to handle responsibilities under pressure and thrive in a fast-paced and revenue-driven customer service environment.
Benefits:
- Working location: Pasir Panjang, Singapore
- Working hours: Monday to Friday 9am - 6pm
- AWS entitlement
- Annual Leave
- Medical and dental benefits
- Hybrid work environment
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