Senior specialist, technical business analyst
3 days ago
Job Responsibilities:
Responsible for the functional and technical design in CXM
Work as a Technical BA lead for CXM systems and CXM related projects.
Work with a team of IT professionals and vendors to build and/or enhance application systems.
Work with Business Units and Vendors to solicit and validate requirements and follow through all subsequent phases of systems implementation to deliver projects and enhancements.
Manage external service providers and vendors to ensure project timelines are met, and project deliverables are of good standard and quality.
Establish and maintain excellent business relationships with all business stakeholders and vendors
Engage stakeholders (i.e. vendors and internal project teams) to ensure technical solutioning is aligned with business requirements
Provide technical leadership in areas of solution design and application development
Lead and perform cross system impact assessment related to CXM
Drive solutions and issue resolutions, for escalated issues from vendors as well as from internal.
Ensure high availability of business – critical CXM system and Data Analytics System by constantly improving the existing systems and responding effectively quickly to incidents.
Technical experience in Java, Micros services, Docker.
Support regulatory audit and review activities for the system.
Work closely with IT Infrastructure and Cloud team to ensure smooth delivery of project and enhancements works.
Work closely with IT Governance to ensure all audit and compliance requirements in the business systems area are met.
Job Requirements:
Degree in Computer Science, Information Technology, Software Engineering or equivalent
At least 7-10 years’ working experience in Technical Functional Business Analyst Role in application systems implementation, and/or enhancements to existing systems.
Preferably experience with implementation or application maintenance for bespoke IT application systems.
Experience with working with 3rd party vendors.
Proficient in development platforms/frameworks/tooling such as Java,. NET Core, Springboot, Kubernetes, Jenkins and Open Search
Good knowledge in Cloud technologies.
Familiar with and worked using SDLC and Agile implementations.
Good understanding of modern application development lifecycle concepts and adoption
Ability to work with cross-functional, multi-disciplined team to formulate, institute and monitor policies, procedures and standards
Strong interpersonal and communication skills
Strong vendor and stakeholder management skills
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