Dynamic Human Capital Pte Ltd | Branch Manager

3 days ago


Singapore Dynamic Human Capital Pte Ltd Full time

Looking for a Test-Qualified Managerial (TQM) role? Here's one
Salary:
Basic up to $5,000 + branch commission
Time:
6 days 11am - 8 pm (Fixed Sun off); or 5 days 11am - 8pm (weekday and fixed Sun off)
Responsibilities:
Operational Management: Oversee the daily operations of the branch, ensuring compliance with company policies and regulatory requirements.
Sales and Performance: Drive branch performance by setting and achieving sales targets, optimizing resources, and analyzing performance metrics.
Team Leadership: Lead, coach, and mentor branch staff to ensure a cohesive and high-performing team.
Customer Service: Ensure the branch delivers exceptional customer service, addressing customer concerns promptly and professionally.
Risk Management: Identify potential risks and implement strategies to mitigate them.
Financial Management: Oversee the branch's financial activities, including budgeting, forecasting, and reporting.
Community Engagement: Represent the company in the local community, building relationships and promoting the brand.
Requirements:
Relevant experience in the financial services/sales/tele-call industry, with at least 3 years in a managerial role.
Test-Qualified Manager (TQM) will be an added advantage.
Strong understanding of lending processes, products, and regulatory requirements.
Proven track record of driving sales and meeting performance targets.
Possess strong expertise in tele-calling and excel in delivering exceptional front-line customer service, consistently ensuring positive client interactions and resolutions.
Excellent leadership and team management skills.
Strong analytical, problem-solving, and decision-making abilities.
Exceptional communication and interpersonal skills.
Proficiency in relevant software and tools.
We regret to inform you that only shortlisted applicants would be notified.
Dynamic Human Capital Pte Ltd | EA License No.: 12C6253
Lon Kei Hin | EA Personnel No.: R23116368
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