Analyst, Trust

2 weeks ago

Singapore Kickstarter Full time

Overview Kickstarter is the go-to crowdfunding platform for creative projects across everything from film, games and music to art, design, and technology. Since 2009, Kickstarter has helped more than 282,000 creative projects reach their funding goal with pledges totaling more than $8.9 billion. Kickstarter's Trust and Safety team is focused on keeping the company safe from bad actors and reputational risk. The team emphasizes curiosity, clear communication about rules and policies, and a commitment to a great user experience. The team operates with defined and evolving policies and a strong emphasis on process and precedent to ensure consistent enforcement of guidelines. A comfort with ambiguity and edge cases is essential, as new precedents arise daily. We value empathy toward users and stakeholders while supporting a positive user experience. Candidates must be based in Singapore. Responsibilities Master team specific tooling. Possess a deep understanding and knowledge of Kickstarter's Community Guidelines, Privacy Policy, and Terms of Use. Daily work will center around tasks that are subject to change: Process user requests related to

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