Restaurant and Salon Operations Leader
1 week ago
We are seeking a highly skilled Restaurant and Salon Operations Manager to lead our day-to-day operations and ensure a positive outlet image. As a key member of our team, you will be responsible for managing front and back of house operations, training staff on customer service best practices, and maintaining market awareness to develop innovative processes.
Key Responsibilities:
- Manage day-to-day restaurant & salon operations and ensure a positive outlet image.
- Coordinating front and back of the house operations for smooth delivery of services.
- Training/coaching of new and current staff on customer service best practices.
- Managing staff training, schedules, and work performance.
- Organize and supervise shifts.
- Respond promptly to customer complaints, suggest solutions to resolve complaints.
- Ensure compliance with safety and sanitation regulations.
- Control operations cost and identify measures to cut wastages.
- Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations.
- Preparing of reports.
- Analyze and forecast sales figures to maximize profits.
- Bachelor's Degree in Hospitality, Retail Management or related field.
- Proven management experience in the Beauty & F&B industry.
- Strong leadership skills.
- Excellent communication skills.
- Financial management skills.
- Customer service oriented.
- Possess strong knowledge of Beauty and F&B industry's legal rules and guidelines.
- In-depth knowledge of diverse business functions and principles (beauty lifestyle especially salon, logistics, supply chain, customer service, etc).
- Working knowledge of data analysis and performance/operation metrics.
This is an excellent opportunity to join our dynamic team and contribute to the success of our restaurant and salon operations. If you have a passion for delivering exceptional customer service and leading high-performing teams, we encourage you to apply.
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