Service Adviser

1 week ago


Singapore EFFICIENT MOTOR & ENGINEERING WORKS PTE. LTD. Full time

Job Overview

We are seeking a proactive, customer-focused Service Advisor to join our automotive service team. You will be the key link between our customers and workshop technicians, responsible for ensuring a seamless service experience from start to finish.

Key Responsibilities

  • Receive and review the customer’s service file from the front desk team.
  • Conduct a detailed consultation with the customer to understand their concerns and issues.
  • Analyse the nature of the problem to determine whether it is due to:
    Normal wear and tear
    Premature or unexpected malfunction
  • Liaise with workshop technicians for a technical review and inspection.
  • Determine if repairs are:
    Chargeable (out of warranty or wear-related)
    Complimentary (under warranty or goodwill basis)
  • Clearly explain technical issues and proposed solutions to customers.
  • Provide cost estimates, obtain approval, and manage job authorisation.
  • Track and update customers on job progress and estimated completion times.
  • Prepare job cards, service reports, and final documentation.
  • Coordinate smooth vehicle handover upon job completion.
  • Ensure customer satisfaction throughout the service experience.

Requirements

  • Nitec in Automotive Engineering or equivalent qualification
  • GCE ‘O’/‘N’/‘A’ Levels or Diploma holders welcome
  • Minimum 1–2 years of experience as a service advisor or in customer service in an automotive environment
  • Sound knowledge of vehicle systems and repair processes
  • Strong interpersonal, communication, and customer service skills
  • Well-organized, with good time management and multitasking abilities
  • Proficient in Microsoft Office and workshop management systems
  • Valid Class 3 driving licence

Working Hours:

  • Monday to Friday: 9:00 AM – 6:00 PM
  • Saturday: 9:00 AM – 3:00 PM

Staff Benefits:

  • Daily Staff Pickup : 11-seater transport provided from Pasir Ris MRT
  • Opportunities for career development and on-the-job training
  • Supportive team and positive work environment
  • Attractive staff incentives and potential bonuses
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