Service Adviser

3 weeks ago

Singapore EFFICIENT MOTOR & ENGINEERING WORKS PTE. LTD. Full time
Roles & Responsibilities

Job Overview

We are seeking a proactive, customer-focused Service Advisor to join our automotive service team. You will be the key link between our customers and workshop technicians, responsible for ensuring a seamless service experience from start to finish.

Key Responsibilities
  • Receive and review the customer's service file from the front desk team.
  • Conduct a detailed consultation with the customer to understand their concerns and issues.
  • Analyse the nature of the problem to determine whether it is due to:

    Normal wear and tear

    Premature or unexpected malfunction
  • Liaise with workshop technicians for a technical review and inspection.
  • Determine if repairs are:

    Chargeable (out of warranty or wear-related)

    Complimentary (under warranty or goodwill basis)
  • Clearly explain technical issues and proposed solutions to customers.
  • Provide cost estimates, obtain approval, and manage job authorisation.
  • Track and update customers on job progress and estimated completion times.
  • Prepare job cards, service reports, and final documentation.
  • Coordinate smooth vehicle handover upon job completion.
  • Ensure customer satisfaction throughout the service experience.

Requirements

  • Nitec in Automotive Engineering or equivalent qualification
  • GCE 'O'/'N'/'A' Levels or Diploma holders welcome
  • Minimum 1–2 years of experience as a service advisor or in customer service in an automotive environment
  • Sound knowledge of vehicle systems and repair processes
  • Strong interpersonal, communication, and customer service skills
  • Well-organized, with good time management and multitasking abilities
  • Proficient in Microsoft Office and workshop management systems
  • Valid Class 3 driving licence

Working Hours:

  • Monday to Friday: 9:00 AM – 6:00 PM
  • Saturday: 9:00 AM – 3:00 PM

Staff Benefits:

  • Daily Staff Pickup: 11-seater transport provided from Pasir Ris MRT
  • Opportunities for career development and on-the-job training
  • Supportive team and positive work environment
  • Attractive staff incentives and potential bonuses
Tell employers what skills you have

Customer Service Skills
Wealth Management
Outlook
Microsoft Office
Career Development
Estimates
Vehicles
Finish
Time Management
Warranty
Customer Satisfaction
Financial Advisory
Customer Service
Automotive Engineering
LinkedIn
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