Exceptional Customer Experience Specialist

1 week ago


Singapore beBeePriority Full time $40,000 - $80,000

Job Description:

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We are seeking a highly skilled Customer Experience Manager to join our team. The successful candidate will be responsible for delivering exceptional service to our premium customers based in Singapore.

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The role involves establishing close relationships with these customers through proactive customer experience initiatives, including direct personal contacts and exclusive events.

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The candidate will serve as the key contact point for members, ensuring prompt resolution of their feedback and requests.

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Key Responsibilities:

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  • Engage Singapore-based premium customers to ensure a seamless travel experience through various proactive initiatives.">
  • Resolve complaints using win-win approaches and mitigate future lapses.">
  • Manage exclusive events to host and interact with Singapore-based customers.">
  • Conceptualize events by identifying suitable partners for collaborations internally or externally.">
  • Ensure smooth execution of events and actively engage customers during event days.">
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Requirements:

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  • Degree in any discipline.">
  • At least 2 years of relevant experience in customer service, the airline industry, or equivalent.">
  • Service-oriented with an outgoing personality.">
  • Strong verbal and written communication skills, presentation skills, people relationship skills, and a good team player.">
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Benefits:

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This is an entry-level position with full-time employment. You will be part of our Management and Manufacturing team, working closely with airlines and aviation professionals.

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