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Service Excellence Representative

2 weeks ago

Singapore Private Advertiser Full time

About the Position:

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We are seeking a highly skilled Client Service Officer to join our team at Private Advertiser. The successful candidate will be responsible for delivering exceptional service to our partner brands, managing customer inquiries, and contributing to the continuous improvement of our Quality Management System.

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About You:

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To be successful in this role, you should possess excellent communication skills, a positive attitude, and a strong commitment to delivering exceptional customer service. You should also have relevant experience in the Customer Service industry, proficiency in Microsoft Office applications, and a strong command of the English language.

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Responsibilities:

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  • Provide personalized services to customers through various channels, including phone-in inquiries and emails.">
  • Manage escalation issues effectively, ensuring timely resolution and customer satisfaction.">
  • Contribute to the continuous improvement of our Quality Management System, performing duties as assigned by management.">
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Requirements:

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  • Diploma or degree in a related field, with at least 2 years of experience in the Customer Service industry.">
  • Excellent written and verbal communication skills, with a strong command of the English language.">
  • Proficiency in Microsoft Office applications, with expertise in keyboard skills.">
  • Possession of good customer handling skills, with a positive attitude and strong problem-solving abilities.">
  • Ability to work effectively in a team environment, adapting quickly to changing priorities.">
  • Strong organizational skills, with a focus on meeting deadlines and achieving results.">
  • Proficiency in using computers and multiple systems.">
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What We Offer:

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We offer a comprehensive benefits package, including opportunities for career advancement, training and development programs, and a competitive compensation package.