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Hospital Quality Service Manager
2 weeks ago
A key role exists within our Quality Service team, focusing on driving patient engagement and empowerment through synergistic hospital efforts.
The ideal candidate will have a proven track record in managing feedback and enhancing patient experience following national system implementation.
This position requires an individual with excellent interpersonal communication skills and the ability to distil meaningful quality service initiatives for systemic improvement.
Key responsibilities include prompt resolution of service-related feedback, guided by service performance indicators.
Additionally, this role involves facilitating hospital-wide initiatives and projects to enhance service excellence and uphold our service culture.
These initiatives may include conducting surveys, organizing programs and events, and planning focus group discussions.
Further, you will assist in creating and populating data dashboards to track service satisfaction, feedback trends, and patterns.
These insights will be presented to committees and workgroups to inform strategic decision-making.
RequirementsEducation:
- Bachelor's degree in Marketing, Communications, Psychology, or a business-related discipline
Experience:
- At least 5 years of working experience in marketing communications or service quality, preferably from the healthcare industry
Additional Skills:
- Excellent oral and written communication skills
- Good interpersonal and cross-cultural communication skills
- Service excellence
- Surveys
