Part-Time Customer Service Representative for Financial Services

4 days ago


Singapore RECRUIT EXPRESS PTE LTD Full time
Job Title: Part-Time Customer Service Executive – Contact Centre

We are seeking a highly skilled and motivated Customer Service Professional to join our team in a part-time capacity. As a Customer Service Executive, you will be responsible for handling customer inquiries via calls and emails, providing accurate and timely assistance on a range of financial products and services.

About the Role:

This is an excellent opportunity to work with a leading financial institution, where you will have the chance to develop your skills and knowledge in customer service, sales, and communication.

Key Responsibilities:

  • Handle customer queries through calls and emails, providing accurate and timely assistance on a range of financial products and services.
  • Strive for first-call resolution by offering practical solutions and alternatives.
  • Follow up on unresolved issues promptly.
  • Collect and relay customer feedback to enhance service experiences.
  • Educate customers on self-service/automated banking channels.
  • Perform administrative tasks post-call.
  • Use customer service and sales skills to enhance customer satisfaction and identify opportunities to upsell or cross-sell products and services.
Requirements:

To succeed in this role, you will need to possess excellent communication and interpersonal skills, as well as a strong understanding of customer service principles and practices.

You should be able to work independently and as part of a team, and be adaptable to changing priorities and deadlines.

A bachelor's degree in a related field and relevant experience in customer service or sales would be highly advantageous.

Benefits:

We offer a competitive salary package, including a base hourly rate of $15, plus benefits such as training and development opportunities, and a supportive work environment.

As a valued member of our team, you will have the chance to grow and develop your career in a dynamic and rapidly evolving industry.

Apply now to take the first step towards a rewarding and challenging career in customer service



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