Customer Service Officer

5 days ago


Singapore OAKTREE CONSULTING Full time
Job Title:

Customer Service Officer - Visitor Management Specialist

About the Role:

OAKTREE CONSULTING is seeking a highly skilled Customer Service Officer to join our team as a Visitor Management Specialist. In this role, you will be responsible for providing exceptional customer service to visitors, ensuring efficient queue management and crowd control, and maintaining accurate and updated visitor records.

Key Responsibilities:
  • Receive and welcome visitors with a polite and cheerful disposition
  • Register and enroll visitors using facial recognition efficiently and accurately
  • Provide efficient queue management and crowd control where needed
  • Maintain accurate and updated visitor records according to PDPA requirements
  • Manage keys, including issue, return, and accounting on a daily basis
  • Able to multitask and work fast
  • Respond and explain appropriately to public enquiries and requests according to guidelines and policies
  • Monitor attendance and prepare reports as needed
  • Comply and adhere to SOPs, policies, guidelines, and processes
Requirements:
  • Excellent track record in customer service
  • Able to learn quickly and adapt to changes
  • Good interpersonal and communication skills
  • Good command of English (written and spoken)
  • IT savvy and familiar with common software
  • WSQ certification in customer service is an advantage
Benefits:
  • Competitive salary: SGD $50,000 - $60,000 per annum
  • Opportunity to work in a dynamic and growing company
  • Professional development and growth opportunities
How to Apply:

Please submit your resume to John Goh Meng Chye with the following details in MS Word format:

Position applying for

Current remuneration

Expected remuneration

Notice period



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